I will never do business with Travelstart again

Over the last 18 months all our company flights have been booked through Travelstart. 3 months ago my assistant book 10 flights for our employees in outer lying arias that is too far to drive to attend training. My assistant has since then left and is no longer working for the company. One of the flights departure times was changed from 17:00 to 14:00. Travelstart claims that they sent email notification on 5 January but obviously we did not get this notification and even if we did it would not have suited us as we had to be in training. <br> <br> Travelstart refuses to take reprehensibility for the employee missing the flight and Mango says that the ticket is now void and that a new ticket needs to be purchased for a flight out the next day which means that it is now not just another ticket that needs to be purchased but also another nights accommodation. <br> <br> I think the service is terrible especially after supporting travelstart for so long. I think when it comes to something as important as flights that a curtasy call to inform customers would be much safer and more profesional