I have not received my refund.

I booked tickets and when I tried to check in a day before I couldn't find the booking. I got to the airport and Kulula could not find my booking . This was at 5h30am . I had to wait for their chat service which only start operating at 9am. I only got response at 10am and at that time I had already booked a ticket. They promised to refund me the ticket I bought which was double the price of the one that was not found . I have not received my refund and I am not getting any response as to why instead they are giving me a new turn around time. I would not recommend trave start to anyone especially now that we can't call. Waiting on that WhatsApp and pray that someone responds is the worst experience I have ever had. And thier agents don't read to understand they just respond. I had a chat with Kylie this morning and she left me hanging .