I am so mad. I booked a flight with them on line. The money went off my account but didn't reflect. I then had to pay again. I cannot get hold of them. Sent emails tried phoning it just constantly rings

This is the reply I get from Gwen at Travelstart. So how the hell am I ment to get my money back. I have sent my bank statement with proof the money was taken and proof of my account.

Good Afternoon, Sally

I hope you are well.

I have followed up with our payments and ticketing manager regarding your booking. She has spoken to several Capitec agents regarding the matter of the second deduction made by CemAir to your account on 6 April 2023. However, she has been advised by each agent that as per Capitec's policy as a private bank they will only deal with the account holder.

Thank you for allowing us to provide feedback regarding this matter.

Kind Regards
Gwen

Good Afternoon, Sally

Thanks for your email.

We are not able to assist any further with regards to the duplicate charge on your account done by CemAir. When we contact Capitec to query the 6 April transaction, they cannot assist as, as a matter of security as per their policy, as we are not the account holder. They advise that they will only assist the person whose name the account is linked to. As such, you would need to contact Capitec directly.

Kind Regards

Gwen