How do you keep your business going with the chaos in which you run it?

<p>TravelStart's business model is exactly in line with consumer needs given it's a one stop search engin for fflights and saves time, provides competitive options etc.</p> <p>This is why I keep giving them the benefit of the doubt and using them 'one more time' in case things work out. It seems to be getting worse! They are chaotic. You can never get through, calls aren't picked up for up to 3 hours (I know first hand). They have no after hours contact details and flights happening at 8 am (when you are stuck at the border and won't get to the airport until 3 pm) cannot be changed. You can't do it directly with the airline, you have to do it with Travelstart but you cannot get through to travelstart. When you finally get a response, they say they cannot find the booking and tell you to try the airline. Every time I deal with someone at Travelstart it's a different name from a different department who has no record of any calls (or recently, the completely incorect information) and they ask the same questions and you have to repeat what is now in my most recent case, 6 weeks of following up.</p> <p> </p> <p>I even walked away from a flight which I subsequently lost altogether as I couldnt get through to change it and it was so stressful sitting on a line for so long (not reaching anyone) iI decided the financial forfeit was worth it.</p> <p> </p> <p>They will never pick up the phone and call you back etiher. If you reach one of the departments by email (which I did, asking them to call me as I cant be sitting on the line waiting for someone to pick up, no-one even did that).</p> <p> </p> <p>I'm grumpy - granted - but you guys are a JOKE (I think I may have even posted a similar review about Travelstart 2 years ago... ?)</p>