LM
Looyanda M
1 reviews | Active since Mar 2019
15 Jul 2019, 10:40
Horrrible Service
Horrible experience I got at the AirPort when I booked through travelstart, they didn't issue my ticket & I had to pay double the price when I book at the airport,
Never again will I ever use their stupid website.
Helpful (0)
Replies (2)0
Replies (2)
Travelstart's replyOfficial
15 Jul 2019, 11:15Dear Looyanda
Thank you for taking the time to provide your feedback, and we are sorry to hear you were not pleased with the service received.
A customer relations team member will be in contact, during the course of the day, to discuss your query.
In future, for any feedback, you may email us to feedback(at)travelstart.com
Regards,
The Travelstart Team
Thank you for taking the time to provide your feedback, and we are sorry to hear you were not pleased with the service received.
A customer relations team member will be in contact, during the course of the day, to discuss your query.
In future, for any feedback, you may email us to feedback(at)travelstart.com
Regards,
The Travelstart Team
Travelstart's reply15 Jul 2019, 11:15
Official
Dear Looyanda
Thank you for taking the time to provide your feedback, and we are sorry to hear you were not pleased with the service received.
A customer relations team member will be in contact, during the course of the day, to discuss your query.
In future, for any feedback, you may email us to feedback(at)travelstart.com
Regards,
The Travelstart Team
Thank you for taking the time to provide your feedback, and we are sorry to hear you were not pleased with the service received.
A customer relations team member will be in contact, during the course of the day, to discuss your query.
In future, for any feedback, you may email us to feedback(at)travelstart.com
Regards,
The Travelstart Team
Travelstart's replyOfficial
15 Jul 2019, 15:53Dear Looyanda
Thank you so much for taking the time to speak to me this afternoon.
As explained, when we tried to process payment in order to issue your e-ticket on the 09th July, we received a message advising the payment had declined. We had then sent a payment declined email and a payment link for you to retry payment. As we had not received a response from you by the deadline given, the airline had cancelled your booking and a cancellation email was sent.
Once again, we would like to apologize for the stress and inconvenience this may have caused you.
Kind regards,
Melony at Travelstart
Thank you so much for taking the time to speak to me this afternoon.
As explained, when we tried to process payment in order to issue your e-ticket on the 09th July, we received a message advising the payment had declined. We had then sent a payment declined email and a payment link for you to retry payment. As we had not received a response from you by the deadline given, the airline had cancelled your booking and a cancellation email was sent.
Once again, we would like to apologize for the stress and inconvenience this may have caused you.
Kind regards,
Melony at Travelstart
Travelstart's reply15 Jul 2019, 15:53
Official
Dear Looyanda
Thank you so much for taking the time to speak to me this afternoon.
As explained, when we tried to process payment in order to issue your e-ticket on the 09th July, we received a message advising the payment had declined. We had then sent a payment declined email and a payment link for you to retry payment. As we had not received a response from you by the deadline given, the airline had cancelled your booking and a cancellation email was sent.
Once again, we would like to apologize for the stress and inconvenience this may have caused you.
Kind regards,
Melony at Travelstart
Thank you so much for taking the time to speak to me this afternoon.
As explained, when we tried to process payment in order to issue your e-ticket on the 09th July, we received a message advising the payment had declined. We had then sent a payment declined email and a payment link for you to retry payment. As we had not received a response from you by the deadline given, the airline had cancelled your booking and a cancellation email was sent.
Once again, we would like to apologize for the stress and inconvenience this may have caused you.
Kind regards,
Melony at Travelstart