FM
Felly M
1 reviews | Active since Feb 2019
17 Sept 2021, 20:46
Horrible services
Stay away from Travelstart please..Made a booking this afternoon money was deducted from my account and my booking was confirmed 5hrs later the money was reversed back to my account lm trying to reach out to Travelstart looks like they no longer have a call centre,their WhatsApp you never get a response..l really liked Travelstart but not anymore..
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Travelstart's replyOfficial
18 Sept 2021, 09:39Hi Felly,
Thank you for taking my call earlier and regret to hear you have not had a great experience when booking with us.
As discussed 4 booking attempts were made of which 1 of the bookings, the tickets were issued.
The confirmed booking is for the reference number ending in: 637
You have confirmed that you would prefer to keep the tickets booked with us for the morning flights and will contact SAA direct for the tickets you booked through them with them to do a date change and re-route.
I have sent you an email as per our discussion and should you need further assistance you are welcome to respond to that email or use our online contact form and select the relevant options provided over the phone.
Kind Regards,
Marcelle
Thank you for taking my call earlier and regret to hear you have not had a great experience when booking with us.
As discussed 4 booking attempts were made of which 1 of the bookings, the tickets were issued.
The confirmed booking is for the reference number ending in: 637
You have confirmed that you would prefer to keep the tickets booked with us for the morning flights and will contact SAA direct for the tickets you booked through them with them to do a date change and re-route.
I have sent you an email as per our discussion and should you need further assistance you are welcome to respond to that email or use our online contact form and select the relevant options provided over the phone.
Kind Regards,
Marcelle
Travelstart's reply18 Sept 2021, 09:39
Official
Hi Felly,
Thank you for taking my call earlier and regret to hear you have not had a great experience when booking with us.
As discussed 4 booking attempts were made of which 1 of the bookings, the tickets were issued.
The confirmed booking is for the reference number ending in: 637
You have confirmed that you would prefer to keep the tickets booked with us for the morning flights and will contact SAA direct for the tickets you booked through them with them to do a date change and re-route.
I have sent you an email as per our discussion and should you need further assistance you are welcome to respond to that email or use our online contact form and select the relevant options provided over the phone.
Kind Regards,
Marcelle
Thank you for taking my call earlier and regret to hear you have not had a great experience when booking with us.
As discussed 4 booking attempts were made of which 1 of the bookings, the tickets were issued.
The confirmed booking is for the reference number ending in: 637
You have confirmed that you would prefer to keep the tickets booked with us for the morning flights and will contact SAA direct for the tickets you booked through them with them to do a date change and re-route.
I have sent you an email as per our discussion and should you need further assistance you are welcome to respond to that email or use our online contact form and select the relevant options provided over the phone.
Kind Regards,
Marcelle