HORRIBLE SERVICE

<p>I am absolutely horrified at the service I received from Travelstart South Africa when I traveled in December 2016. I requested my flight to be changed 3 days before I was supposed to fly. The flight was from Rio to Sao Paulo with a local carrier. All the agent was supposed to do was change the ticket to a day earlier for the same time which was 18h00. The agents, numerous agents I might add, had rep**** to my emails within 4 to 8 hours in between causing me massive distress as I was unsure of what I was supposed to do in this time. This included not taking my time zone into account at all (they only keep SA time). The delay to my emails had led me to make my own arrangements out of sheer panic by physically going to the airport in Rio, R6000 later I managed to find somebody that spoke English to help me purchase a ticket back to Sao Paulo at the airport. I could not believe the service I received from Travelstart, with no help whatsoever, I was literally stranded about to miss my main flight back to South Africa. Travelstart was a waste of my time and my money.<br /> I will never refer you to any of my friends or family. In fact my brother is looking for flights now and I told him to avoid your company as a whole.<br />Your customer service agents had no sense of priority or attention to detailed and were completely oblivious to the urgency of this matter clearly.<br />Your team emailed me the wrong flight details, 2 hours before the flight was even about to take off (09h00). What kind of service is this? Does anybody care?<br />In an unfami**** country, stranded alone and not able to speak Portuguese, none of the agents assisted me in any way. <br />Due to your error, I am out of pocket by R6000.<br />I am now back in South Africa, no thanks to your unprofessional manner and lack of service.<br />If you want to get stuck in a country, with a language you don't understand, use Travelstart!!! <br />#badservice #horrible #worsttime #horribleservice #nomoremoney #brokeforjanuary #travelstartbad #angry</p>