Horrible refund service

So I made a booking to fly from Lanseria JHB to Cape Town on the 8th January 2018 in error. It was meant to be from Cape Town to Lanseria instead. It was a pure accident. I notified and contacted Travelstart in less than an hour after I realised I made the error. That happened last week Thursday 6th November 2018. I received an email the next morning stating that it has been received and acknowledged and that I must confirm in an email of cancellation. Once I confirm, I should be emailed within 24 hours for a cancellation quote. I do so and wait for this cancellation quote that is supposed to be sent to me WITHIN 24 hours. I waited for over three days for a response. I phoned them (4 times), the phone rings, I email them (Over 10 times), no response, I message them, nothing. I waited to the point where I had to contact them via this page for a response, I highly doubt if I had that I would have even received an email by today - Great service.

Needless to say they told me will not be refunding me any amount back even though I gave them reasonable, fair time to cancel the flight. This is really poor, unhelpful service from Travelstart. I am utterly disappointed with their lack of communication, and helpfulness.

I have read their T’s and C’s and it states that they do not give refunds unless I am hospitalised or deceased. I read up on Kulula’s (because this is the airline whom I would have been flying with) and they do however give refunds to customers. So Travelstart, why don’t you refund me the money then? Where is my money going? This is unfair, unjust, and unreasonable condition that Travelstart have that people need to be aware of. I have realised that even though I want to take this on as I feel it is truly unfair and pathetic from Travelstart, it is not in their best interest to help their clients as they only care about themselves and their profits. i am a student. I paid for this flight with money from working during holidays. It cost me R632. What does R632 mean to Travelstart? I cannot believe how *********** and poor their service has been, and how badly they treat their clients. I would discourage everyone from using them based on my experiences.