PM
Prescilla M
1 reviews | Active since Dec 2017
27 Dec 2020, 19:17
Horrible ,Inconvinient service
Inconvinience Service at it best , my flight was re-scheduled even without my concern , forced to drive from One Province to the other during Curfrw times , with minor kids .was taken pillar to post to resolve the bookings that was imposed Would not advice anyone to book with this horrible agency
Helpful (0)
Replies (1)0
Replies (1)
Travelstart's replyOfficial
28 Dec 2020, 13:18 Hi There Prescilla
Thank you for taking the time to provide us with your feedback and for taking my call this morning.
I do apologize for any inconvenience and frustration caused for your flight schedule change.
We try our best to make travel simple and ensure that our customers are satisfied.
With our industry there are various factors that may affect flight time changes, which the airlines & travel agent have no control over. This could be weather related, international airspace agreements, statistical data or technical issues etc
Airlines therefore cannot guarantee their timetables and this is the reason the IATA Conditions of Contract was drafted - which basically stipulates that airlines guarantee to transport clients from A - B but do not guarantee their time tables. Each airline also has their own Terms of Conditions and procedures where schedule changes and delays are concerned.
I have checked your booking and can confirm that Mango had a time change to the flight of about 30min , The flight was originally booked for a early morning departure. The passengers would have had to be at the airport at least 2 hours prior to departure to check in in any event.
I have offered to call the airline and verify your options , as advised the airline can only offer an alternative flight if the change had at least a 1 hour difference. If you would like to book the later flight departure , this can only be done on the airlines website or call center at a fee.
When calling you back after speaking to Mango, the above options were advised and if you need any further clarify please feel free to email me on the email address I provided you with.
Wishing you a wonderful day further!
Thank you and kind regards
Travelstart
Thank you for taking the time to provide us with your feedback and for taking my call this morning.
I do apologize for any inconvenience and frustration caused for your flight schedule change.
We try our best to make travel simple and ensure that our customers are satisfied.
With our industry there are various factors that may affect flight time changes, which the airlines & travel agent have no control over. This could be weather related, international airspace agreements, statistical data or technical issues etc
Airlines therefore cannot guarantee their timetables and this is the reason the IATA Conditions of Contract was drafted - which basically stipulates that airlines guarantee to transport clients from A - B but do not guarantee their time tables. Each airline also has their own Terms of Conditions and procedures where schedule changes and delays are concerned.
I have checked your booking and can confirm that Mango had a time change to the flight of about 30min , The flight was originally booked for a early morning departure. The passengers would have had to be at the airport at least 2 hours prior to departure to check in in any event.
I have offered to call the airline and verify your options , as advised the airline can only offer an alternative flight if the change had at least a 1 hour difference. If you would like to book the later flight departure , this can only be done on the airlines website or call center at a fee.
When calling you back after speaking to Mango, the above options were advised and if you need any further clarify please feel free to email me on the email address I provided you with.
Wishing you a wonderful day further!
Thank you and kind regards
Travelstart
Travelstart's reply28 Dec 2020, 13:18
Official
Hi There Prescilla
Thank you for taking the time to provide us with your feedback and for taking my call this morning.
I do apologize for any inconvenience and frustration caused for your flight schedule change.
We try our best to make travel simple and ensure that our customers are satisfied.
With our industry there are various factors that may affect flight time changes, which the airlines & travel agent have no control over. This could be weather related, international airspace agreements, statistical data or technical issues etc
Airlines therefore cannot guarantee their timetables and this is the reason the IATA Conditions of Contract was drafted - which basically stipulates that airlines guarantee to transport clients from A - B but do not guarantee their time tables. Each airline also has their own Terms of Conditions and procedures where schedule changes and delays are concerned.
I have checked your booking and can confirm that Mango had a time change to the flight of about 30min , The flight was originally booked for a early morning departure. The passengers would have had to be at the airport at least 2 hours prior to departure to check in in any event.
I have offered to call the airline and verify your options , as advised the airline can only offer an alternative flight if the change had at least a 1 hour difference. If you would like to book the later flight departure , this can only be done on the airlines website or call center at a fee.
When calling you back after speaking to Mango, the above options were advised and if you need any further clarify please feel free to email me on the email address I provided you with.
Wishing you a wonderful day further!
Thank you and kind regards
Travelstart
Thank you for taking the time to provide us with your feedback and for taking my call this morning.
I do apologize for any inconvenience and frustration caused for your flight schedule change.
We try our best to make travel simple and ensure that our customers are satisfied.
With our industry there are various factors that may affect flight time changes, which the airlines & travel agent have no control over. This could be weather related, international airspace agreements, statistical data or technical issues etc
Airlines therefore cannot guarantee their timetables and this is the reason the IATA Conditions of Contract was drafted - which basically stipulates that airlines guarantee to transport clients from A - B but do not guarantee their time tables. Each airline also has their own Terms of Conditions and procedures where schedule changes and delays are concerned.
I have checked your booking and can confirm that Mango had a time change to the flight of about 30min , The flight was originally booked for a early morning departure. The passengers would have had to be at the airport at least 2 hours prior to departure to check in in any event.
I have offered to call the airline and verify your options , as advised the airline can only offer an alternative flight if the change had at least a 1 hour difference. If you would like to book the later flight departure , this can only be done on the airlines website or call center at a fee.
When calling you back after speaking to Mango, the above options were advised and if you need any further clarify please feel free to email me on the email address I provided you with.
Wishing you a wonderful day further!
Thank you and kind regards
Travelstart