AW
Adrian W
1 reviews | Active since Jun 2011
18 Oct 2019, 06:00
Horrible experience
I booked my tickets for my entire family of five yesterday with travel start. Only to be to told at airport the tickets have been paid and cancelled.
You're numbers don't work. Your emergency numbers don't. You don't respond to emergency mail option.
And now I'm sitting at the airport with my wife and kids plus I won't make it for the conference this weekend.
Truly horrible experience. I will never recommend anyone to do business with travel start.
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Replies (2)
Travelstart's replyOfficial
18 Oct 2019, 07:05Dear Adrian
Thank you for taking the time to provide your feedback, and we are sorry to hear you were not pleased with the service received.
Could you kindly send us a private message with your booking number and contact details and you will be contacted by a consultant, during the course of the day, regarding your query. We do apologize for the inconvenience caused.
Regards,
The Travelstart Team
Thank you for taking the time to provide your feedback, and we are sorry to hear you were not pleased with the service received.
Could you kindly send us a private message with your booking number and contact details and you will be contacted by a consultant, during the course of the day, regarding your query. We do apologize for the inconvenience caused.
Regards,
The Travelstart Team
Travelstart's reply18 Oct 2019, 07:05
Official
Dear Adrian
Thank you for taking the time to provide your feedback, and we are sorry to hear you were not pleased with the service received.
Could you kindly send us a private message with your booking number and contact details and you will be contacted by a consultant, during the course of the day, regarding your query. We do apologize for the inconvenience caused.
Regards,
The Travelstart Team
Thank you for taking the time to provide your feedback, and we are sorry to hear you were not pleased with the service received.
Could you kindly send us a private message with your booking number and contact details and you will be contacted by a consultant, during the course of the day, regarding your query. We do apologize for the inconvenience caused.
Regards,
The Travelstart Team
AW
Adrian W's updateReviewer Update
18 Oct 2019, 07:19Please call me urgently on ***
AW
Adrian W's update18 Oct 2019, 07:19
Reviewer Update
Please call me urgently on ***