pP
petersendominique P
1 reviews | Active since Apr 2017
06 Sept 2021, 18:16
Horrible customer service
Pathetic service!!! I have been trying to get clarification on how to cancel since 1 September, it's now the 6th!
Helpful (0)
Replies (3)0
Replies (3)
Travelstart's replyOfficial
06 Sept 2021, 21:18Hi Dominique,
Thank you for taking my call and apologies for the frustration caused in trying to get a refund quote for your booking.
No reference number was provided however you confirmed it was your booking ending in: 95797 and requesting a refund quote for both the outbound and return flight.
Your booking has been sent through to our refunds team, and marked as urgent.
Please keep checking your emails we will be in touch within 24 hours providing you with your options the airline will make available.
Please follow the prompts in the email and click on the link they will provide and select the relevant category. In the message box it is free text where you can provide information on how you wish to proceed or should you have any other questions.
Kind Regards,
Marcelle
Thank you for taking my call and apologies for the frustration caused in trying to get a refund quote for your booking.
No reference number was provided however you confirmed it was your booking ending in: 95797 and requesting a refund quote for both the outbound and return flight.
Your booking has been sent through to our refunds team, and marked as urgent.
Please keep checking your emails we will be in touch within 24 hours providing you with your options the airline will make available.
Please follow the prompts in the email and click on the link they will provide and select the relevant category. In the message box it is free text where you can provide information on how you wish to proceed or should you have any other questions.
Kind Regards,
Marcelle
Travelstart's reply06 Sept 2021, 21:18
Official
Hi Dominique,
Thank you for taking my call and apologies for the frustration caused in trying to get a refund quote for your booking.
No reference number was provided however you confirmed it was your booking ending in: 95797 and requesting a refund quote for both the outbound and return flight.
Your booking has been sent through to our refunds team, and marked as urgent.
Please keep checking your emails we will be in touch within 24 hours providing you with your options the airline will make available.
Please follow the prompts in the email and click on the link they will provide and select the relevant category. In the message box it is free text where you can provide information on how you wish to proceed or should you have any other questions.
Kind Regards,
Marcelle
Thank you for taking my call and apologies for the frustration caused in trying to get a refund quote for your booking.
No reference number was provided however you confirmed it was your booking ending in: 95797 and requesting a refund quote for both the outbound and return flight.
Your booking has been sent through to our refunds team, and marked as urgent.
Please keep checking your emails we will be in touch within 24 hours providing you with your options the airline will make available.
Please follow the prompts in the email and click on the link they will provide and select the relevant category. In the message box it is free text where you can provide information on how you wish to proceed or should you have any other questions.
Kind Regards,
Marcelle
pP
petersendominique P's updateReviewer Update
06 Sept 2021, 21:36Please don't try and redeem yourself by saying no reference was given.
A reference was provided so just swollen the pill and provide feedback.
A reference was provided so just swollen the pill and provide feedback.
pP
petersendominique P's update06 Sept 2021, 21:36
Reviewer Update
Please don't try and redeem yourself by saying no reference was given.
A reference was provided so just swollen the pill and provide feedback.
A reference was provided so just swollen the pill and provide feedback.
Travelstart's replyOfficial
08 Sept 2021, 00:05Hi Dominque,
Thank you for your reply.
Please see below.
Review source: Organic
Thank you for your reply.
Please see below.
Review source: Organic
Ref number: Not provided
However we managed to find your booking using your email address provided. This is how we got your contact details and called.
Our refunds team have been in touch via email sending options which the airline have offered.
Please read through the email and follow the prompts provided and click on the link.
In the message box you can provide information on how you wish to proceed or should you have any other questions.
Kind Regards,
Travelstart
However we managed to find your booking using your email address provided. This is how we got your contact details and called.
Our refunds team have been in touch via email sending options which the airline have offered.
Please read through the email and follow the prompts provided and click on the link.
In the message box you can provide information on how you wish to proceed or should you have any other questions.
Kind Regards,
Travelstart
Travelstart's reply08 Sept 2021, 00:05
Official
Hi Dominque,
Thank you for your reply.
Please see below.
Review source: Organic
Thank you for your reply.
Please see below.
Review source: Organic
Ref number: Not provided
However we managed to find your booking using your email address provided. This is how we got your contact details and called.
Our refunds team have been in touch via email sending options which the airline have offered.
Please read through the email and follow the prompts provided and click on the link.
In the message box you can provide information on how you wish to proceed or should you have any other questions.
Kind Regards,
Travelstart
However we managed to find your booking using your email address provided. This is how we got your contact details and called.
Our refunds team have been in touch via email sending options which the airline have offered.
Please read through the email and follow the prompts provided and click on the link.
In the message box you can provide information on how you wish to proceed or should you have any other questions.
Kind Regards,
Travelstart