GM
Gary M
1 reviews | Active since Sept 2019
14 Sept 2021, 21:29
Horrible Customer service
I was booking flights on their site and got an error that said payment could not be processed, yet payment went off my credit card. They can't be contacted telephonically only by email or WhatsApp., which is an inconvenience on its own when you want a problem to be solved immediately. WhatsApp they take hours to respond. Money is gone off my credit card yet I do not have the flight tickets. I have sent them my credit card statement but still... This pathetic service and a huge inconvenience
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Replies (1)
Travelstart's replyOfficial
15 Sept 2021, 08:39Hi Gary,
Thank you for taking my call earlier and providing feedback regarding your recent experience when booking with us.
I do apologise for the frustration and inconvenience this has caused.
As discussed I am reaching out to Kulula regarding the confirmation of your outbound flight.
I will call you by 11am or before to confirm the status of your Kulula flight and we can then provide further feedback on your payment query and re-booking your return flight.
Kind Regards,
Marcelle
Thank you for taking my call earlier and providing feedback regarding your recent experience when booking with us.
I do apologise for the frustration and inconvenience this has caused.
As discussed I am reaching out to Kulula regarding the confirmation of your outbound flight.
I will call you by 11am or before to confirm the status of your Kulula flight and we can then provide further feedback on your payment query and re-booking your return flight.
Kind Regards,
Marcelle
Travelstart's reply15 Sept 2021, 08:39
Official
Hi Gary,
Thank you for taking my call earlier and providing feedback regarding your recent experience when booking with us.
I do apologise for the frustration and inconvenience this has caused.
As discussed I am reaching out to Kulula regarding the confirmation of your outbound flight.
I will call you by 11am or before to confirm the status of your Kulula flight and we can then provide further feedback on your payment query and re-booking your return flight.
Kind Regards,
Marcelle
Thank you for taking my call earlier and providing feedback regarding your recent experience when booking with us.
I do apologise for the frustration and inconvenience this has caused.
As discussed I am reaching out to Kulula regarding the confirmation of your outbound flight.
I will call you by 11am or before to confirm the status of your Kulula flight and we can then provide further feedback on your payment query and re-booking your return flight.
Kind Regards,
Marcelle