BM
Bontle M
1 reviews | Active since Dec 2020
15 Sept 2021, 14:21
Horrible customer service
Very poor service NB Do not book with travelstart... I have been trying to cancel my flight since yesterday they sent me to the airline and the airline sent me back to them now mo one is replying my text I even sent an email no response definitely we are not valued as customers
Your customer service is very horrible
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Replies (1)0
Replies (1)
Travelstart's replyOfficial
15 Sept 2021, 17:46Hi Bontle,
Thanks for taking my call earlier and taking the time to share your concerns with us.
Looking at the booking you requested a name change yesterday and not a cancellation.
Fortunately Airlink now allows name change however this needs to be done directly with the airline, and at an additional cost.
This is why the agent referred you to the airline as they would take payment and do the name change on their side.
You have since reached out us again today, and now requested a cancellation quote which the agent provided via our online chat service.
Each airline has their own policy with regards to cancellations and changes. As Travelstart acts as an agent for the airline and the airlines sit with all funds of the ticket we are bound the airlines policies and need to quote according to their directives which they have provided us.
You have confirmed you wish to keep the booking as is.
Should you change your mind and prefer to suspend your flight and travel at a later date please use our online contact form:
https://www.travelstart.co.za/lp/contact-us and select CHANGE MY BOOKING
Or email help @ travelstart . com with all your details and request to suspended.
Please contact the team minimum 48 hours prior to original date of departure.
Upon rebooking will have to pay ZAR199.00 per person, + any difference in fares and difference in taxes for the new dates when rebooking. The sooner you rebook the better as the price and possibility of change is subject to availability of the same seats you booked in. Please also note that all travel on your ticket must be completed by 30 June 2022.
Should you have any further queries we will be happy to help. You always welcome to email or use our online contact form.
We have all hands on deck assisting our customers as quickly and efficient as possible.
Have a lovely evening further.
Kind Regards,
Marcelle
Thanks for taking my call earlier and taking the time to share your concerns with us.
Looking at the booking you requested a name change yesterday and not a cancellation.
Fortunately Airlink now allows name change however this needs to be done directly with the airline, and at an additional cost.
This is why the agent referred you to the airline as they would take payment and do the name change on their side.
You have since reached out us again today, and now requested a cancellation quote which the agent provided via our online chat service.
Each airline has their own policy with regards to cancellations and changes. As Travelstart acts as an agent for the airline and the airlines sit with all funds of the ticket we are bound the airlines policies and need to quote according to their directives which they have provided us.
You have confirmed you wish to keep the booking as is.
Should you change your mind and prefer to suspend your flight and travel at a later date please use our online contact form:
https://www.travelstart.co.za/lp/contact-us and select CHANGE MY BOOKING
Or email help @ travelstart . com with all your details and request to suspended.
Please contact the team minimum 48 hours prior to original date of departure.
Upon rebooking will have to pay ZAR199.00 per person, + any difference in fares and difference in taxes for the new dates when rebooking. The sooner you rebook the better as the price and possibility of change is subject to availability of the same seats you booked in. Please also note that all travel on your ticket must be completed by 30 June 2022.
Should you have any further queries we will be happy to help. You always welcome to email or use our online contact form.
We have all hands on deck assisting our customers as quickly and efficient as possible.
Have a lovely evening further.
Kind Regards,
Marcelle
Travelstart's reply15 Sept 2021, 17:46
Official
Hi Bontle,
Thanks for taking my call earlier and taking the time to share your concerns with us.
Looking at the booking you requested a name change yesterday and not a cancellation.
Fortunately Airlink now allows name change however this needs to be done directly with the airline, and at an additional cost.
This is why the agent referred you to the airline as they would take payment and do the name change on their side.
You have since reached out us again today, and now requested a cancellation quote which the agent provided via our online chat service.
Each airline has their own policy with regards to cancellations and changes. As Travelstart acts as an agent for the airline and the airlines sit with all funds of the ticket we are bound the airlines policies and need to quote according to their directives which they have provided us.
You have confirmed you wish to keep the booking as is.
Should you change your mind and prefer to suspend your flight and travel at a later date please use our online contact form:
https://www.travelstart.co.za/lp/contact-us and select CHANGE MY BOOKING
Or email help @ travelstart . com with all your details and request to suspended.
Please contact the team minimum 48 hours prior to original date of departure.
Upon rebooking will have to pay ZAR199.00 per person, + any difference in fares and difference in taxes for the new dates when rebooking. The sooner you rebook the better as the price and possibility of change is subject to availability of the same seats you booked in. Please also note that all travel on your ticket must be completed by 30 June 2022.
Should you have any further queries we will be happy to help. You always welcome to email or use our online contact form.
We have all hands on deck assisting our customers as quickly and efficient as possible.
Have a lovely evening further.
Kind Regards,
Marcelle
Thanks for taking my call earlier and taking the time to share your concerns with us.
Looking at the booking you requested a name change yesterday and not a cancellation.
Fortunately Airlink now allows name change however this needs to be done directly with the airline, and at an additional cost.
This is why the agent referred you to the airline as they would take payment and do the name change on their side.
You have since reached out us again today, and now requested a cancellation quote which the agent provided via our online chat service.
Each airline has their own policy with regards to cancellations and changes. As Travelstart acts as an agent for the airline and the airlines sit with all funds of the ticket we are bound the airlines policies and need to quote according to their directives which they have provided us.
You have confirmed you wish to keep the booking as is.
Should you change your mind and prefer to suspend your flight and travel at a later date please use our online contact form:
https://www.travelstart.co.za/lp/contact-us and select CHANGE MY BOOKING
Or email help @ travelstart . com with all your details and request to suspended.
Please contact the team minimum 48 hours prior to original date of departure.
Upon rebooking will have to pay ZAR199.00 per person, + any difference in fares and difference in taxes for the new dates when rebooking. The sooner you rebook the better as the price and possibility of change is subject to availability of the same seats you booked in. Please also note that all travel on your ticket must be completed by 30 June 2022.
Should you have any further queries we will be happy to help. You always welcome to email or use our online contact form.
We have all hands on deck assisting our customers as quickly and efficient as possible.
Have a lovely evening further.
Kind Regards,
Marcelle