GC
Graeme C

1 reviews | Active since Mar 2012

03 Dec 2021, 11:21

********** service, scandalous

Absolutely ********** service.

They are very good at taking your money for their service, but when it's canceled they are not forthcoming with any communication. I have not got even one response to my numerous e mails, or on their whatsapp line for a week now, not one!

I looked at other reviews, and a number of people have the exact same issue, so clearly they know about the problem but couldn't be fussed to provide a better service because it seems that it suits them to ignore people in the hope they get over it and accept the money as lost

0
Replies (1)
Travelstart
Travelstart's reply04 Dec 2021, 00:10
Official
Hi  Graeme, 

Thank you for reaching out to us.

Please note I have checked the booking and ca see that we have received the requests and have suspended the booking as well as sent a follow up email.

I am sorry that you have not received it and will request the team to resend.

Wishing you a good day further.

Kind Regards,
Melissa