Hopeless customer service (AGAIN!)

Despite experiencing abysmal service the last time I used Travelstart - I stupidly decided to try it again.

Boy, am I now regretting this decision!

I made a new booking via Travelstart. Now I need to find out the cost of changing one of the flights I had booked. Simple? Not a chance!

Three days ago, I requested assistance via the Travelstart website (Manage My Booking). No reply...

On complaining that I had received zero help - despite repeated requests to get a reply across all their various platforms - what do I get? Help? Hell No!

I even called the call centre and was informed the call would take 72 minutes in the hold queue.

I emailed and emailed again - and when I FINALLY received a reply - instead of helping, they told me to provide all the same information again.

So back of the queue again! Incredible!