Highly would not recommend

In my experience, this is by far the worst agency I have ever dealt with. As the saying goes, agents will inconvenience you and try to ****** money, and Travelstart is no exception. I booked a flight from SA to JFK for myself and my daughter, arriving early for our 1:35 pm flight. I needed a simple name change on my daughter’s booking, which the airline confirmed would take no more than 15 minutes. Yet, Travelstart told me it would take 24-48 hours just to swap the first and second names to match her passport. I spent over an hour on the phone going back and forth with their agents, who were dismissive and unhelpful. Thankfully, the airline staff stepped in and assisted with rebooking my daughter.

To make matters worse, the price difference between booking with Travelstart and going directly through the airline is practically is not too much but saves you the inconvenience. So, for all the hassle, stress I endured, I could have just booked directly with the airline, avoided all this mess, and saved myself hours of frustration.

I will be sharing every detail, with all the receipts, on my social media once I return, because people need to know how unprofessional and *********** Travelstart really is. If you value your time, your sanity, and a smooth travel experience, avoid this agency at all costs. Booking directly with the airline will save you from this kind of disaster!