1 reviews | Active since Feb 2017
Highly irritated
I booked flights and only to learn that my flights have been cancelled due to flights being grounded, I have already made plans with car rentals, pet sitters, house sitters and have subsequent to this had to pay for these unused services, I'm now trying to use these tickets but you apparently cant accommodate me on any of the dates that suits me. Im seriously irritated by this and honestly of this is not sorted out Im taking this matter further. I am further frustrated in that I cant speak to anyone, WhatsApp is completely not helping, very easy for you to just ignore me! I was told that I will have to pay for date changes, I DID NOT REQUEST THESE DATE CHANGES, YOU CANCELLED MY FLIGHTS, further to this I actually paid an additional amount to have a possible date change, the I ask for a refund because quite clearly Im not going to win here, and now I have been told that a quote will be sent for the refund!@!! Seriously, if you cant accommodate me on my flight changes I WANT a FULL REFUND within 24 hours of this mail, you quite happily take my money. I have to get to my destination and waiting weeks for my refund mainly because you cant accommodate me is not my problem that is yours, Sort this out
Thanks for voicing your concerns and I do apologise for any frustration caused for your flight cancellation.
We try our best to make travel simple and ensure that our customers are satisfied.
With our industry there are various factors that may affect flight time changes and cancellation, which the airlines & travel agent have no control over. This could be weather related, international airspace agreements, statistical data, technical issues and / or Covid etc
Airlines therefore cannot guarantee their timetables.
BA is kindly offering their passengers a full refund of airfare and taxes.
The 2nd options they have made available to their passengers is to suspend (place your flight booking on hold) and re-book for a later date.
Travel needs to be completed by 30 April 2023.
As you have purchased our flexi product our service fee will be waivered. However should there be any difference in fares and difference in taxes for the new dates this will be for the customers expense when rebooking.
I see you have requested via our Whatapp service to do a change. The agent has looked for direct flights, however for that specific route BA is not offering this at the moment and you would need to fly via OR Tambo.
Please be assured it is not the intention of the airline in inconvenience any of their passengers.
I will give you a call shortly to see how you would like to proceed with your booking.
Kind Regards,
Marcelle
Thanks for voicing your concerns and I do apologise for any frustration caused for your flight cancellation.
We try our best to make travel simple and ensure that our customers are satisfied.
With our industry there are various factors that may affect flight time changes and cancellation, which the airlines & travel agent have no control over. This could be weather related, international airspace agreements, statistical data, technical issues and / or Covid etc
Airlines therefore cannot guarantee their timetables.
BA is kindly offering their passengers a full refund of airfare and taxes.
The 2nd options they have made available to their passengers is to suspend (place your flight booking on hold) and re-book for a later date.
Travel needs to be completed by 30 April 2023.
As you have purchased our flexi product our service fee will be waivered. However should there be any difference in fares and difference in taxes for the new dates this will be for the customers expense when rebooking.
I see you have requested via our Whatapp service to do a change. The agent has looked for direct flights, however for that specific route BA is not offering this at the moment and you would need to fly via OR Tambo.
Please be assured it is not the intention of the airline in inconvenience any of their passengers.
I will give you a call shortly to see how you would like to proceed with your booking.
Kind Regards,
Marcelle