SM
Sidwell M
1 reviews | Active since Mar 2022
12 Apr 2022, 23:48
high incompetence help desk and sales agents
ravelstart ZA***7 NO INVOICE AND TICKETS WERE ISSUED ALTHOUGH AHVING PAID THROUGH EFT LINK PROVIDED BY THEM. I ASKED FOR REFUND AND SENT PROOF OF PAYMENT NWHCIH THEY ARE REFUSING TO REFUND. THEY SENT ME A EMAIL SAYING THAT TICKET WAS CANCELLED DUE TO NONE PAYMENT. BUT THERE IS PROOF OF PAYMENT. I REBOOKED WITH THEM UNDER REFERENCE ZA***7 FOR THE SAME TRIP FOR NOW R15098 AND FLEW TO CAPE TOWN NOW RETURN TICKET HAS BEEN CANCELLED
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Replies (1)
Travelstart's replyOfficial
15 Apr 2022, 11:37Good Day,
Thank you for reaching out and taking the time to share your concerns.
We regret to hear you have not had a great experience when booking with us.
We have responded via email with the below. For any further queries you welcome to reply to.
""Good Day
We have located 3 bookings made by yourself:
ZA***7 - 11:23:38 Wed, 06 Apr 22 (No payment received)
ZA***6 - 11:50:12 Wed, 06 Apr 22 (Payment received via Ipay)
ZA***7 - 21:07:15 Sun, 10 Apr 22 (2nd booking made with confirmed flights)
Looking at booking: ZA***6 payment was received and tickets issued and emailed to: ***
When making this booking: ZA***6 the incorrect email address was entered during the booking process. Payment was received and tickets issued and emailed to: *** however you did not receive the ticket due to the incorrect details entered. I'm afraid our system can not pick up if an email address is entered incorrectly by a customer booking.
Regarding booking: ZA***7 which was made 4 days later, payment was also received and tickets issued and emailed to: ***
We contacted Fly Safair and spoke to Bradley who advised the 2nd booking made ZA***7 (NBDXO5 )
They will refund from their side as a gesture of goodwill - due to it being a duplicate booking (same names, surnames, flight times and route) But the refund can take anything from 12 - 21 working days. Fly Safair tickets are none refundable however Bradley said in this case they will refund.
He confirmed passengers flew on Fly Safair airline reference: 8GCPCJ which is the first reference number linked to booking - ZA***6 which you did not receive, due to the incorrect email address used to make the booking.
Regarding your Kulula flights bookings. there were not duplicate bookings as different times were selected. ZA***6 - AOGAVU (Flight booked for 16:20)ZA***7 - YFXXQQ (Flight booked was 19:20)
I called Kulula and spoke to Thando who advised you will need to email: *** to see if they will offer a voucher for the booking AOGAVU - It will be up to the discretion of the airline as all funds of the ticket go to the airline.
She confirmed she can see passengers flew on
YFXXQQ - linked to booking ZA***7
AOGAVU - linked to booking ZA***6 is the one you need to email Kulula to see if they will offer a voucher.
Should you have any further questions please feel free to reach out to the team.
Kind Regards,
Travelstart""
Thank you for reaching out and taking the time to share your concerns.
We regret to hear you have not had a great experience when booking with us.
We have responded via email with the below. For any further queries you welcome to reply to.
""Good Day
We have located 3 bookings made by yourself:
ZA***7 - 11:23:38 Wed, 06 Apr 22 (No payment received)
ZA***6 - 11:50:12 Wed, 06 Apr 22 (Payment received via Ipay)
ZA***7 - 21:07:15 Sun, 10 Apr 22 (2nd booking made with confirmed flights)
Looking at booking: ZA***6 payment was received and tickets issued and emailed to: ***
When making this booking: ZA***6 the incorrect email address was entered during the booking process. Payment was received and tickets issued and emailed to: *** however you did not receive the ticket due to the incorrect details entered. I'm afraid our system can not pick up if an email address is entered incorrectly by a customer booking.
Regarding booking: ZA***7 which was made 4 days later, payment was also received and tickets issued and emailed to: ***
We contacted Fly Safair and spoke to Bradley who advised the 2nd booking made ZA***7 (NBDXO5 )
They will refund from their side as a gesture of goodwill - due to it being a duplicate booking (same names, surnames, flight times and route) But the refund can take anything from 12 - 21 working days. Fly Safair tickets are none refundable however Bradley said in this case they will refund.
He confirmed passengers flew on Fly Safair airline reference: 8GCPCJ which is the first reference number linked to booking - ZA***6 which you did not receive, due to the incorrect email address used to make the booking.
Regarding your Kulula flights bookings. there were not duplicate bookings as different times were selected. ZA***6 - AOGAVU (Flight booked for 16:20)ZA***7 - YFXXQQ (Flight booked was 19:20)
I called Kulula and spoke to Thando who advised you will need to email: *** to see if they will offer a voucher for the booking AOGAVU - It will be up to the discretion of the airline as all funds of the ticket go to the airline.
She confirmed she can see passengers flew on
YFXXQQ - linked to booking ZA***7
AOGAVU - linked to booking ZA***6 is the one you need to email Kulula to see if they will offer a voucher.
Should you have any further questions please feel free to reach out to the team.
Kind Regards,
Travelstart""
Travelstart's reply15 Apr 2022, 11:37
Official
Good Day,
Thank you for reaching out and taking the time to share your concerns.
We regret to hear you have not had a great experience when booking with us.
We have responded via email with the below. For any further queries you welcome to reply to.
""Good Day
We have located 3 bookings made by yourself:
ZA***7 - 11:23:38 Wed, 06 Apr 22 (No payment received)
ZA***6 - 11:50:12 Wed, 06 Apr 22 (Payment received via Ipay)
ZA***7 - 21:07:15 Sun, 10 Apr 22 (2nd booking made with confirmed flights)
Looking at booking: ZA***6 payment was received and tickets issued and emailed to: ***
When making this booking: ZA***6 the incorrect email address was entered during the booking process. Payment was received and tickets issued and emailed to: *** however you did not receive the ticket due to the incorrect details entered. I'm afraid our system can not pick up if an email address is entered incorrectly by a customer booking.
Regarding booking: ZA***7 which was made 4 days later, payment was also received and tickets issued and emailed to: ***
We contacted Fly Safair and spoke to Bradley who advised the 2nd booking made ZA***7 (NBDXO5 )
They will refund from their side as a gesture of goodwill - due to it being a duplicate booking (same names, surnames, flight times and route) But the refund can take anything from 12 - 21 working days. Fly Safair tickets are none refundable however Bradley said in this case they will refund.
He confirmed passengers flew on Fly Safair airline reference: 8GCPCJ which is the first reference number linked to booking - ZA***6 which you did not receive, due to the incorrect email address used to make the booking.
Regarding your Kulula flights bookings. there were not duplicate bookings as different times were selected. ZA***6 - AOGAVU (Flight booked for 16:20)ZA***7 - YFXXQQ (Flight booked was 19:20)
I called Kulula and spoke to Thando who advised you will need to email: *** to see if they will offer a voucher for the booking AOGAVU - It will be up to the discretion of the airline as all funds of the ticket go to the airline.
She confirmed she can see passengers flew on
YFXXQQ - linked to booking ZA***7
AOGAVU - linked to booking ZA***6 is the one you need to email Kulula to see if they will offer a voucher.
Should you have any further questions please feel free to reach out to the team.
Kind Regards,
Travelstart""
Thank you for reaching out and taking the time to share your concerns.
We regret to hear you have not had a great experience when booking with us.
We have responded via email with the below. For any further queries you welcome to reply to.
""Good Day
We have located 3 bookings made by yourself:
ZA***7 - 11:23:38 Wed, 06 Apr 22 (No payment received)
ZA***6 - 11:50:12 Wed, 06 Apr 22 (Payment received via Ipay)
ZA***7 - 21:07:15 Sun, 10 Apr 22 (2nd booking made with confirmed flights)
Looking at booking: ZA***6 payment was received and tickets issued and emailed to: ***
When making this booking: ZA***6 the incorrect email address was entered during the booking process. Payment was received and tickets issued and emailed to: *** however you did not receive the ticket due to the incorrect details entered. I'm afraid our system can not pick up if an email address is entered incorrectly by a customer booking.
Regarding booking: ZA***7 which was made 4 days later, payment was also received and tickets issued and emailed to: ***
We contacted Fly Safair and spoke to Bradley who advised the 2nd booking made ZA***7 (NBDXO5 )
They will refund from their side as a gesture of goodwill - due to it being a duplicate booking (same names, surnames, flight times and route) But the refund can take anything from 12 - 21 working days. Fly Safair tickets are none refundable however Bradley said in this case they will refund.
He confirmed passengers flew on Fly Safair airline reference: 8GCPCJ which is the first reference number linked to booking - ZA***6 which you did not receive, due to the incorrect email address used to make the booking.
Regarding your Kulula flights bookings. there were not duplicate bookings as different times were selected. ZA***6 - AOGAVU (Flight booked for 16:20)ZA***7 - YFXXQQ (Flight booked was 19:20)
I called Kulula and spoke to Thando who advised you will need to email: *** to see if they will offer a voucher for the booking AOGAVU - It will be up to the discretion of the airline as all funds of the ticket go to the airline.
She confirmed she can see passengers flew on
YFXXQQ - linked to booking ZA***7
AOGAVU - linked to booking ZA***6 is the one you need to email Kulula to see if they will offer a voucher.
Should you have any further questions please feel free to reach out to the team.
Kind Regards,
Travelstart""