High call and emails - cant help- really?

<p>We need to get eticket to apply for visa - when we phone and left on hold for nearly 30 minutes we get told "we are currently experiencing high call volumes - please send email - then response received.... apologies - we are experiencing high email volumes - this is just beyond ridiculous? The live chat facility is not available either - so how TRAVELSTART do we actually make contact and noted you dont respond for days to complaints logged on this forum - not professional at all? Glad I dont use you for my regular travel plans</p>