NS
Nathmie S
1 reviews | Active since Mar 2009
31 Aug 2026, 18:18
Hi
Hi. I inquired about buying a full refundable ticket. They had someone call me. He said the ticket wpuld be practically entirely refundable. I then booked. It was a few days or so later I thought let me rather cancel. 24K tickets would be refunded to about R1400.
Helpful (0)
Replies (2)0
Replies (2)NS
Nathmie S's updateReviewer Update
01 Sept 2026, 16:28 I am extremely disappointed with the incorrect information I received from this company.On 20 August, one of their representatives contacted me regarding flight tickets worth approximately R24,000. I specifically discussed what would happen if I cancelled the tickets, and I was clearly advised that I would lose very little and should receive approximately R22,000 back.
Based on that information, I proceeded on the understanding that my financial risk was minimal.When I later requested an actual cancellation/refund quotation, I was shocked to discover that the refund would apparently be only around R1,200.
That is not a small discrepancy. There is an enormous difference between being told I would receive approximately R22,000 back and then being quoted approximately R1,200.I have now requested that management investigate the matter and review the recording of the telephone conversation from 20 August.
I am also requesting a formal complaint reference number and a proper explanation as to how such materially incorrect information could have been given to me.
Customers should be able to rely on information provided by a company's own representatives, especially when thousands of rands are at stake.
I expect this company to investigate the call recording properly and provide a reasonable remedy rather than simply expecting me to absorb the financial loss caused by the information I was given.I will update this review once management has responded and the matter has either been resolved or escalated further.
Based on that information, I proceeded on the understanding that my financial risk was minimal.When I later requested an actual cancellation/refund quotation, I was shocked to discover that the refund would apparently be only around R1,200.
That is not a small discrepancy. There is an enormous difference between being told I would receive approximately R22,000 back and then being quoted approximately R1,200.I have now requested that management investigate the matter and review the recording of the telephone conversation from 20 August.
I am also requesting a formal complaint reference number and a proper explanation as to how such materially incorrect information could have been given to me.
Customers should be able to rely on information provided by a company's own representatives, especially when thousands of rands are at stake.
I expect this company to investigate the call recording properly and provide a reasonable remedy rather than simply expecting me to absorb the financial loss caused by the information I was given.I will update this review once management has responded and the matter has either been resolved or escalated further.
NS
Nathmie S's update01 Sept 2026, 16:28
Reviewer Update
I am extremely disappointed with the incorrect information I received from this company.On 20 August, one of their representatives contacted me regarding flight tickets worth approximately R24,000. I specifically discussed what would happen if I cancelled the tickets, and I was clearly advised that I would lose very little and should receive approximately R22,000 back.
Based on that information, I proceeded on the understanding that my financial risk was minimal.When I later requested an actual cancellation/refund quotation, I was shocked to discover that the refund would apparently be only around R1,200.
That is not a small discrepancy. There is an enormous difference between being told I would receive approximately R22,000 back and then being quoted approximately R1,200.I have now requested that management investigate the matter and review the recording of the telephone conversation from 20 August.
I am also requesting a formal complaint reference number and a proper explanation as to how such materially incorrect information could have been given to me.
Customers should be able to rely on information provided by a company's own representatives, especially when thousands of rands are at stake.
I expect this company to investigate the call recording properly and provide a reasonable remedy rather than simply expecting me to absorb the financial loss caused by the information I was given.I will update this review once management has responded and the matter has either been resolved or escalated further.
Based on that information, I proceeded on the understanding that my financial risk was minimal.When I later requested an actual cancellation/refund quotation, I was shocked to discover that the refund would apparently be only around R1,200.
That is not a small discrepancy. There is an enormous difference between being told I would receive approximately R22,000 back and then being quoted approximately R1,200.I have now requested that management investigate the matter and review the recording of the telephone conversation from 20 August.
I am also requesting a formal complaint reference number and a proper explanation as to how such materially incorrect information could have been given to me.
Customers should be able to rely on information provided by a company's own representatives, especially when thousands of rands are at stake.
I expect this company to investigate the call recording properly and provide a reasonable remedy rather than simply expecting me to absorb the financial loss caused by the information I was given.I will update this review once management has responded and the matter has either been resolved or escalated further.
Travelstart's replyOfficial
04 Sept 2026, 10:17Hi Nathmie S,
Thank you for bringing this matter to our attention.We understand your concern regarding the information provided to you about the refundability of your ticket and the refund amount quoted upon cancellation.
As the Travelstart Customer Experience Team, we will review the booking, including the communication and information provided to you at the time of purchase, to ensure that the matter is fully investigated.
We will provide you with feedback once our review has been completed.We appreciate your patience and understanding while we look into this matter.
Thank you for bringing this matter to our attention.We understand your concern regarding the information provided to you about the refundability of your ticket and the refund amount quoted upon cancellation.
As the Travelstart Customer Experience Team, we will review the booking, including the communication and information provided to you at the time of purchase, to ensure that the matter is fully investigated.
We will provide you with feedback once our review has been completed.We appreciate your patience and understanding while we look into this matter.
Travelstart's reply04 Sept 2026, 10:17
Official
Hi Nathmie S,
Thank you for bringing this matter to our attention.We understand your concern regarding the information provided to you about the refundability of your ticket and the refund amount quoted upon cancellation.
As the Travelstart Customer Experience Team, we will review the booking, including the communication and information provided to you at the time of purchase, to ensure that the matter is fully investigated.
We will provide you with feedback once our review has been completed.We appreciate your patience and understanding while we look into this matter.
Thank you for bringing this matter to our attention.We understand your concern regarding the information provided to you about the refundability of your ticket and the refund amount quoted upon cancellation.
As the Travelstart Customer Experience Team, we will review the booking, including the communication and information provided to you at the time of purchase, to ensure that the matter is fully investigated.
We will provide you with feedback once our review has been completed.We appreciate your patience and understanding while we look into this matter.