Help Customers with Travelstart Assistance Services

Travelstart is one of the Most important organizations in the Travel and Hospitality industry . I only get frustrated by one thing that Travelstart as The middle man between me the customer and the airline does not have time to assist in case of a mistake and I need to get a refund.

Am sure Travelstart would have mad their commission on the Purchased ticket, and the least they are willing to do is assist a customer recieve a refund. It seems like any problem of that sort is best resolved between the Customer and the airline. My advice is Travelstart needs to set up a channel that allows customers to do Name changes or get refunds. I for one would not have a problem paying Travelstart an admin fee / penalty for assisting me rectify a mistake that I would have made, rather than being sent to the airline directly where you speak to a consultant who has preprogrammed answers to every question.