SW
Sean W
1 reviews | Active since May 2022
19 May 2022, 10:23
Hellopeter is Travelstarts only customer service line.
Made an error in my booking and need to move my flight to an earlier flight. They dont respond on Whatsapp, its just a automated system that eventually sends you to ***. Dont call it, no one will answer.
I used their "contact form" on their website. I get an email reply which says they can fix the flight issue, I just need to click a link. The link, takes me to the original contact form . . .
But there Does seem to be one way to contact them. All the 1 star reviews here have a Melisa that replies. Seems they have more people covering their PR than actual communication. So I signed up here, specifically in the hopes that Melissa gets back to me.
Lets see if Melissa can get to me before I miss my flight (Ill update)
Helpful (0)
Replies (8)0
Replies (8)
Travelstart's replyOfficial
19 May 2022, 11:12Hi Sean,
Thanks for reaching out and providing your Travelstart reference number.
We have called up your booking with BA flights flights and see you used our online contact form today at: 09:05:53 Thu, 19 May 22 requesting a time change for an earlier flight.
Our team responded within an hour with a quote for an earlier flight.
In the quote they agent advised the following:
""If you would like to go ahead with the change , select : Confirmation of date change quote on our contact form by clicking on the link: https://www.travelstart.co.za/lp/contact-us"
We received your response via the online contact form however - however the incorrect category was selected, where you have requested a quote for an earlier flight which has already been e-mailed.
We have also called 3 times on the number you have provided and there is no answer and we are unable to leave a voice message.
Please urgently check your inbox for an email sent around 10am this morning to the email address used to make the booking. Please also check your spam as the email might have filtered into yoru spam box.
Please read through the quote and follow the prompts provided at the bottom of the email.
Kind Regards,
Marcelle
Thanks for reaching out and providing your Travelstart reference number.
We have called up your booking with BA flights flights and see you used our online contact form today at: 09:05:53 Thu, 19 May 22 requesting a time change for an earlier flight.
Our team responded within an hour with a quote for an earlier flight.
In the quote they agent advised the following:
""If you would like to go ahead with the change , select : Confirmation of date change quote on our contact form by clicking on the link: https://www.travelstart.co.za/lp/contact-us"
We received your response via the online contact form however - however the incorrect category was selected, where you have requested a quote for an earlier flight which has already been e-mailed.
We have also called 3 times on the number you have provided and there is no answer and we are unable to leave a voice message.
Please urgently check your inbox for an email sent around 10am this morning to the email address used to make the booking. Please also check your spam as the email might have filtered into yoru spam box.
Please read through the quote and follow the prompts provided at the bottom of the email.
Kind Regards,
Marcelle
Travelstart's reply19 May 2022, 11:12
Official
Hi Sean,
Thanks for reaching out and providing your Travelstart reference number.
We have called up your booking with BA flights flights and see you used our online contact form today at: 09:05:53 Thu, 19 May 22 requesting a time change for an earlier flight.
Our team responded within an hour with a quote for an earlier flight.
In the quote they agent advised the following:
""If you would like to go ahead with the change , select : Confirmation of date change quote on our contact form by clicking on the link: https://www.travelstart.co.za/lp/contact-us"
We received your response via the online contact form however - however the incorrect category was selected, where you have requested a quote for an earlier flight which has already been e-mailed.
We have also called 3 times on the number you have provided and there is no answer and we are unable to leave a voice message.
Please urgently check your inbox for an email sent around 10am this morning to the email address used to make the booking. Please also check your spam as the email might have filtered into yoru spam box.
Please read through the quote and follow the prompts provided at the bottom of the email.
Kind Regards,
Marcelle
Thanks for reaching out and providing your Travelstart reference number.
We have called up your booking with BA flights flights and see you used our online contact form today at: 09:05:53 Thu, 19 May 22 requesting a time change for an earlier flight.
Our team responded within an hour with a quote for an earlier flight.
In the quote they agent advised the following:
""If you would like to go ahead with the change , select : Confirmation of date change quote on our contact form by clicking on the link: https://www.travelstart.co.za/lp/contact-us"
We received your response via the online contact form however - however the incorrect category was selected, where you have requested a quote for an earlier flight which has already been e-mailed.
We have also called 3 times on the number you have provided and there is no answer and we are unable to leave a voice message.
Please urgently check your inbox for an email sent around 10am this morning to the email address used to make the booking. Please also check your spam as the email might have filtered into yoru spam box.
Please read through the quote and follow the prompts provided at the bottom of the email.
Kind Regards,
Marcelle
SW
Sean W's updateReviewer Update
19 May 2022, 11:34Hi Marcelle. Sorry, I missed your call, must have been on another line.
I did get the email, but seems to have selected the wrong option as you pointed out.
I just got email to update my flight to the exact flight I have at the moment, which is not going to help.
I need the BA6204 moved to a BA6200 flight, or one at a similar time.
Sean
I did get the email, but seems to have selected the wrong option as you pointed out.
I just got email to update my flight to the exact flight I have at the moment, which is not going to help.
I need the BA6204 moved to a BA6200 flight, or one at a similar time.
Sean
SW
Sean W's update19 May 2022, 11:34
Reviewer Update
Hi Marcelle. Sorry, I missed your call, must have been on another line.
I did get the email, but seems to have selected the wrong option as you pointed out.
I just got email to update my flight to the exact flight I have at the moment, which is not going to help.
I need the BA6204 moved to a BA6200 flight, or one at a similar time.
Sean
I did get the email, but seems to have selected the wrong option as you pointed out.
I just got email to update my flight to the exact flight I have at the moment, which is not going to help.
I need the BA6204 moved to a BA6200 flight, or one at a similar time.
Sean
Travelstart's replyOfficial
19 May 2022, 11:37HI Sean
As per the quote emailed the agent advised the following:
FLIGHT: BA6200 N DEPART 20MAY DUR 06H30 - ARRIVE JNB 07H35
They have not changed the booking until you accept. So your booking would still be on flight BA6204
Only once payment is received will you receive the new ticket with the new flight details.
The agent has already sent you the payment link for the change quote for flight: BA6200 N DEPART 20MAY DUR 06H30 - ARRIVE JNB 07H35
Once they have finalized payment, your booking will go through to our reissues team - to re-issue your ticket for the earlier flight.
Kind Regards,
Marcelle
As per the quote emailed the agent advised the following:
FLIGHT: BA6200 N DEPART 20MAY DUR 06H30 - ARRIVE JNB 07H35
They have not changed the booking until you accept. So your booking would still be on flight BA6204
Only once payment is received will you receive the new ticket with the new flight details.
The agent has already sent you the payment link for the change quote for flight: BA6200 N DEPART 20MAY DUR 06H30 - ARRIVE JNB 07H35
Once they have finalized payment, your booking will go through to our reissues team - to re-issue your ticket for the earlier flight.
Kind Regards,
Marcelle
Travelstart's reply19 May 2022, 11:37
Official
HI Sean
As per the quote emailed the agent advised the following:
FLIGHT: BA6200 N DEPART 20MAY DUR 06H30 - ARRIVE JNB 07H35
They have not changed the booking until you accept. So your booking would still be on flight BA6204
Only once payment is received will you receive the new ticket with the new flight details.
The agent has already sent you the payment link for the change quote for flight: BA6200 N DEPART 20MAY DUR 06H30 - ARRIVE JNB 07H35
Once they have finalized payment, your booking will go through to our reissues team - to re-issue your ticket for the earlier flight.
Kind Regards,
Marcelle
As per the quote emailed the agent advised the following:
FLIGHT: BA6200 N DEPART 20MAY DUR 06H30 - ARRIVE JNB 07H35
They have not changed the booking until you accept. So your booking would still be on flight BA6204
Only once payment is received will you receive the new ticket with the new flight details.
The agent has already sent you the payment link for the change quote for flight: BA6200 N DEPART 20MAY DUR 06H30 - ARRIVE JNB 07H35
Once they have finalized payment, your booking will go through to our reissues team - to re-issue your ticket for the earlier flight.
Kind Regards,
Marcelle
SW
Sean W's updateReviewer Update
19 May 2022, 11:41Thank you. This is not clear on the email, as there is no indication of what flights I am confirming
" Thank you for booking with Travelstart. To make payment please confirm the details and follow the link below. By completing payment you are confirming that all the booking details below are correct. "
The details below that are for British Airways BA6204.
I will make payment and hope its correct
" Thank you for booking with Travelstart. To make payment please confirm the details and follow the link below. By completing payment you are confirming that all the booking details below are correct. "
The details below that are for British Airways BA6204.
I will make payment and hope its correct
SW
Sean W's update19 May 2022, 11:41
Reviewer Update
Thank you. This is not clear on the email, as there is no indication of what flights I am confirming
" Thank you for booking with Travelstart. To make payment please confirm the details and follow the link below. By completing payment you are confirming that all the booking details below are correct. "
The details below that are for British Airways BA6204.
I will make payment and hope its correct
" Thank you for booking with Travelstart. To make payment please confirm the details and follow the link below. By completing payment you are confirming that all the booking details below are correct. "
The details below that are for British Airways BA6204.
I will make payment and hope its correct
Travelstart's replyOfficial
19 May 2022, 11:49Thank you for taking my call.
I can see you have entered payment and I have escalated your booking onto our Fares team to process.
The team will then reissue your ticket and email it through.
You will receive your updated ticket by close of business today. Keep checking your inbox. I will also keep monitoring your booking from myside.
Kind Regards,
Marcelle
I can see you have entered payment and I have escalated your booking onto our Fares team to process.
The team will then reissue your ticket and email it through.
You will receive your updated ticket by close of business today. Keep checking your inbox. I will also keep monitoring your booking from myside.
Kind Regards,
Marcelle
Travelstart's reply19 May 2022, 11:49
Official
Thank you for taking my call.
I can see you have entered payment and I have escalated your booking onto our Fares team to process.
The team will then reissue your ticket and email it through.
You will receive your updated ticket by close of business today. Keep checking your inbox. I will also keep monitoring your booking from myside.
Kind Regards,
Marcelle
I can see you have entered payment and I have escalated your booking onto our Fares team to process.
The team will then reissue your ticket and email it through.
You will receive your updated ticket by close of business today. Keep checking your inbox. I will also keep monitoring your booking from myside.
Kind Regards,
Marcelle
SW
Sean W's updateReviewer Update
19 May 2022, 11:58Okay. Final and last update to anyone who is reading the review, including Marcelle.
I finally got an email with the correct details where I could pay for my flight.
Then I got a call back by Marcelle to make sure all went well. Lovely lady, I hope she has a great day and wins employee of the day.
My Summery for anyone dealing with Travelstart.
I used their Whatsapp chat system, called them (30min on the line) and used the contact form.
The Whatsapp system is useless. If you have issues that requires a human, you can ignore it.
Dont bother calling, the 021 number is a dead end.
They respond to the contact form, but you need to do things in a specific way. If you make a mistake, which is easy as its not intuitive, you will get stuck.
They really monitor Hellopeter. I got 4 calls within 10min of Marcelles first response. The people that monitor this site is your best bet.
I finally got an email with the correct details where I could pay for my flight.
Then I got a call back by Marcelle to make sure all went well. Lovely lady, I hope she has a great day and wins employee of the day.
My Summery for anyone dealing with Travelstart.
I used their Whatsapp chat system, called them (30min on the line) and used the contact form.
The Whatsapp system is useless. If you have issues that requires a human, you can ignore it.
Dont bother calling, the 021 number is a dead end.
They respond to the contact form, but you need to do things in a specific way. If you make a mistake, which is easy as its not intuitive, you will get stuck.
They really monitor Hellopeter. I got 4 calls within 10min of Marcelles first response. The people that monitor this site is your best bet.
SW
Sean W's update19 May 2022, 11:58
Reviewer Update
Okay. Final and last update to anyone who is reading the review, including Marcelle.
I finally got an email with the correct details where I could pay for my flight.
Then I got a call back by Marcelle to make sure all went well. Lovely lady, I hope she has a great day and wins employee of the day.
My Summery for anyone dealing with Travelstart.
I used their Whatsapp chat system, called them (30min on the line) and used the contact form.
The Whatsapp system is useless. If you have issues that requires a human, you can ignore it.
Dont bother calling, the 021 number is a dead end.
They respond to the contact form, but you need to do things in a specific way. If you make a mistake, which is easy as its not intuitive, you will get stuck.
They really monitor Hellopeter. I got 4 calls within 10min of Marcelles first response. The people that monitor this site is your best bet.
I finally got an email with the correct details where I could pay for my flight.
Then I got a call back by Marcelle to make sure all went well. Lovely lady, I hope she has a great day and wins employee of the day.
My Summery for anyone dealing with Travelstart.
I used their Whatsapp chat system, called them (30min on the line) and used the contact form.
The Whatsapp system is useless. If you have issues that requires a human, you can ignore it.
Dont bother calling, the 021 number is a dead end.
They respond to the contact form, but you need to do things in a specific way. If you make a mistake, which is easy as its not intuitive, you will get stuck.
They really monitor Hellopeter. I got 4 calls within 10min of Marcelles first response. The people that monitor this site is your best bet.
SW
Sean W's updateReviewer Update
19 May 2022, 13:18Hi Marcelle.
I know you are monitoring this.
Catherine Chetty has asked for assistance in the chat below. I dont have FB to respond to her. But Im presuming that you will get a notification on my response here.
I know you are monitoring this.
Catherine Chetty has asked for assistance in the chat below. I dont have FB to respond to her. But Im presuming that you will get a notification on my response here.
SW
Sean W's update19 May 2022, 13:18
Reviewer Update
Hi Marcelle.
I know you are monitoring this.
Catherine Chetty has asked for assistance in the chat below. I dont have FB to respond to her. But Im presuming that you will get a notification on my response here.
I know you are monitoring this.
Catherine Chetty has asked for assistance in the chat below. I dont have FB to respond to her. But Im presuming that you will get a notification on my response here.
Travelstart's replyOfficial
19 May 2022, 17:44Hi Sean,
Thank you for taking my call again.
I have resent your reissued ticket for your outbound flight.
Mrs Chetty was already assisted by our schedule changes team. I have also made contact with her regarding her flight booking.
I've also sent her an email with feedback as per our discussion.
Kind Regards,
Marcelle
Thank you for taking my call again.
I have resent your reissued ticket for your outbound flight.
Mrs Chetty was already assisted by our schedule changes team. I have also made contact with her regarding her flight booking.
I've also sent her an email with feedback as per our discussion.
Kind Regards,
Marcelle
Travelstart's reply19 May 2022, 17:44
Official
Hi Sean,
Thank you for taking my call again.
I have resent your reissued ticket for your outbound flight.
Mrs Chetty was already assisted by our schedule changes team. I have also made contact with her regarding her flight booking.
I've also sent her an email with feedback as per our discussion.
Kind Regards,
Marcelle
Thank you for taking my call again.
I have resent your reissued ticket for your outbound flight.
Mrs Chetty was already assisted by our schedule changes team. I have also made contact with her regarding her flight booking.
I've also sent her an email with feedback as per our discussion.
Kind Regards,
Marcelle