SK
Sheldon K

1 reviews | Active since Jul 2011

10 Jul 2018, 16:15

Happy to take my money, not there if there's a problem

I'm an existing customer. Travelstart has not rep**** to my repeated emails for 3 weeks. Nobody answers the phone.

0
Replies (3)
Travelstart
Travelstart's reply10 Jul 2018, 16:37
Official

Hi there Sheldon,
I want to firstly start by saying thank you so very much for taking the time out of your busy schedule to write to us, about your experience.

As we do try to be customer centric and although there was a delay I do wish you would accept my apologies. I attempted to call you on the number listed however there was no response could you possibly let me know when you would be free to take our call as all lines are open for assistance. I would appreciate the opportunity to investigate further.

Thank you once again for your comments.

Kind regards,
Dino at Travelstart

SK
Sheldon K's update10 Jul 2018, 16:40
Reviewer Update
Hi Dino. Thank you. The phone rang twice and then hung up...
Travelstart
Travelstart's reply10 Jul 2018, 16:57
Official

Thank you so much for taking my call Sheldon, it would seem you have released the call I have however sent you a personal email. I also wanted to thank you for your patience with us, and look forward to resolving this for you.

Kind regards,
Dino at Travelstart