HAPPY CUSTOMER

On 4 January 2019, my husband and I booked a car rental on Travelstart. After reviewing their terms and conditions I immediately contacted the call centreto cancel the booking. Despite my numerous calls, emails and interaction with the car rental company On 4 January 2019, my husband and I booked a car rental from Travelstart. After reviewing their terms and conditions, we were unhappy and immediately contacted the call centre to cancel the booking. Despite several correspondences with the car rental company and Travelstart one of the consultants advised me that I would not be eligible for a refund.

I made contact with Travelstart's customer service department and Ms Ferial Stemmet assisted me to the best of her abilities. She ensured that the funds reflected in my bank account in less than a week.

I applaud her work ethic, patience and her consistency in this matter. Working in a customer service environment is never easy, but having the right attitude will motivate you to achieve great things.

Travelstart should value employees like Ms Stemmet.

- Happy Customer