KS
Koenie S

1 reviews | Active since May 2019

22 May 2019, 18:55

Happy chappy

The assistance that I received from Mandisa Maneli was outstanding to say the least. I was battling the whole day with confirming a payment on flight change that I made and the system was telling me that the server had a problem and to reconnect in 30 seconds. This process carried on for the better part of the day. One of the call center ladies that I spoke to assisted me but during the process the money went into a wrong account of Travelstart. I called back and was assisted by Mandisa she took her time to sort out my problem with not getting impatient at all and she kept on apologizing for the inconvenience caused to me. Eventually after sometime she managed to get me sorted and even reactivated the already expired change request. She is a wonderful women no a phi-nominal woman.

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Replies (1)
Travelstart
Travelstart's reply23 May 2019, 09:01
Official
Dear Koenie Slabbert

Thank you very much for taking the time to write to us, about your experience.

It's fantastic for us when people like yourself take the time to let us know that they had great experience when booking with us!

Our aim is to provide all our passengers with a seamless and memorable experience and we always strive towards offering great service and going the extra mile for our customers, and this is proof that we are moving in the right direction.

I will make sure  Mandisa and her manager knows about your positive feedback.

I hope you have a wonderful day further.

With kind regards,  Melony at Travelstart
Customer Relations Team