Great Customer service

Initially, I was extremely frustrated. The issue I had required urgent assistance from Travelstart. They list no contact numbers on any of their emails, payment links or website. The problem I had could not be found on any of the drop down options that were listed. Also, their links where I could make payment did not work - the system kept kicking me out each time I clicked on the payment link. It tells you to send payment proof, but no banking details (think it was a system glitch) I eventually found a what'sup number but all the responses were automated. It is really exhausting when you go around in circles without person to person contact. After my fourth attempt at the what's up, I eventually got through to an agent, Kyle Delcarme. Kyle was wonderful and patiently hanged on the line until my query was completed, more than an hour later! I have dealt with Travelstart in the past - they are always very accommodating and go the extra mile to get issues sorted out. In terms of their consultants and the passion they have for customer service, I give them a double thumbs up! It would be great though to have other ways to contact them for urgent matters, without having to wait for 48 hours on a response to an email. And to hear a voice on the other side when you have reached your end... Thank you again Kyle for all your help!