Good service upon receiving customer complaints BUT be careful that tickets might not be refundable, and Travelstart fees for changing tickets

A friend bought me tickets and accidentally set my destination as my departure location and vice versa for the return. We only realised this mistake in the week of the trip, and when calling Travelstart discovered it would cost more than the tickets were paid for to change the tickets, and that there were costs we were unaware of besides the airline fee to change a ticket. After 2 calls with Travelstart, I was stuck - I had not been aware of their fees for changing tickets in addition to airline fees. I complained here on Hellopeter as I was truly disappointed with how it was dealt with (was only presented with the option to suspend the tickets, but that would still mean a costly change later on). Anyway, Travelstart had an agent (Krishnam) contact me, who was patient and understanding, and helped me find a way to get affordable changes of tickets at a date that suits me. Krishnam explained the process clearly and patiently, whereas previous agents when I had initially called, were not so patient and helpful. I appreciate his effort to help me, and I appreciate Travelstart's willingness to amend for not having their fees stated clearly when my friend purchased the ticket. If you want to buy tickets via Travelstart, know the terms before purchasing, and know that you can only change via Travelstart, not the airline. These are things that weren't clear when they were purchased, but I'm grateful I know now and that Travelstart was willing to help me despite this. For that, I give them 4 stars. The only missing star is to encourage Travelstart to indicate all these potential fees and terms more clearly when clients are purchasing tickets.