EB
Elodie B
1 reviews | Active since Aug 2019
01 Aug 2019, 14:58
Good customer service
I made a booking on monday 29.07, I haven't received the eticket within 24 hours as I was supposed to. On the 01.08, my booking was cancelled without any information. After a first unsuccessful call to their customer service I spoke to the wonderful Marcelle who managed to sort it out in less than an hour. Thanks to her!!
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Travelstart's replyOfficial
01 Aug 2019, 15:03Dear Elodie
Thank you very much for taking the time to write to us, about your experience. It's fantastic for us when people like yourself take the time to let us know that they had great experience when booking with us!
Our aim is to provide all our passengers with a seamless and memorable experience and we always strive towards offering great service and going the extra mile for our customers, and this is proof that we are moving in the right direction.
I will make sure Marcelle and her manager knows about your positive feedback. I hope you have a wonderful day further.
With kind regards, Melony at Travelstart
Customer Relations Team
Thank you very much for taking the time to write to us, about your experience. It's fantastic for us when people like yourself take the time to let us know that they had great experience when booking with us!
Our aim is to provide all our passengers with a seamless and memorable experience and we always strive towards offering great service and going the extra mile for our customers, and this is proof that we are moving in the right direction.
I will make sure Marcelle and her manager knows about your positive feedback. I hope you have a wonderful day further.
With kind regards, Melony at Travelstart
Customer Relations Team
Travelstart's reply01 Aug 2019, 15:03
Official
Dear Elodie
Thank you very much for taking the time to write to us, about your experience. It's fantastic for us when people like yourself take the time to let us know that they had great experience when booking with us!
Our aim is to provide all our passengers with a seamless and memorable experience and we always strive towards offering great service and going the extra mile for our customers, and this is proof that we are moving in the right direction.
I will make sure Marcelle and her manager knows about your positive feedback. I hope you have a wonderful day further.
With kind regards, Melony at Travelstart
Customer Relations Team
Thank you very much for taking the time to write to us, about your experience. It's fantastic for us when people like yourself take the time to let us know that they had great experience when booking with us!
Our aim is to provide all our passengers with a seamless and memorable experience and we always strive towards offering great service and going the extra mile for our customers, and this is proof that we are moving in the right direction.
I will make sure Marcelle and her manager knows about your positive feedback. I hope you have a wonderful day further.
With kind regards, Melony at Travelstart
Customer Relations Team