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Monica W

1 reviews | Active since Jan 2021

03 Jan 2021, 16:31

Geziko

Dont use Geziko to book tickets to fly anywhere to. After 3 bookings we hope my children get back to South Africa on the 7th of Jan. They was supose to come on the 4th they cancell then today the 3rd they did nt confirm with the airline Luftansa. My daughter and grandson did the pcr covit fit to travel test for 300 pounds then no flight. Now they have a new test booked for the 5th 250 pounds. Just because of Geziko people *********** to do there work. We phoned them few times they said they on the plant then yestersay at 17.00 they had to check in no names of them on the flight list. They waste my money I want my pcr test money back from them.

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Replies (2)
Travelstart
Travelstart's reply03 Jan 2021, 17:09
Official
Good day Monica 

Thanks for sharing your feedback regarding your recent experience with Travelstart, and I am sorry to hear you are not pleased with the level of assistance you have received.

I have managed to locate the booking reference in question. Please allow us time to investigate your booking and we will revert back within 24 hours with feedback and a outcome to your feedback.

I Thank you for your patience in this matter. 

Wishing you a wonderful day further !

Thank you and kind regards 
Travelstart 


Travelstart
Travelstart's reply04 Jan 2021, 16:35
Official
Good day Monica 

Thanks for sharing your feedback regarding your recent experience with Travelstart Geziko,  I am sorry to hear you are not pleased with the level of assistance you have received.

I have concluded my investigation and would like to take the opportunity to provide you with feedback.

Firstly allow me to apologize for any inconvenience and frustration the process may have caused you.  With the Covid 19 Pandemic in its second wave in most countries and the implementation of level 3 Lockdown in South Africa, we are experiencing extremely high booking queries from passengers.  In an attempt to assist more passengers at the same time , we closed our phone lines and opened a chat service , where all our agents can assist more than 1 passenger at a time.

I can see that you have had many contacts with us via Email,  I also can confirm that all changes effected on the booking was made directly with the airline. When passengers do changes directly with the airline we cannot access any new ticket information , we are only left with what was originally booked. This is why when you changed with the airline and ask Travelstart for the tickets to be sent , you will receive the original tickets as booked with Travelstart.

The changes to the ticket, whether voluntary or involuntary due to government restrictions on citizenships entry were all handled by the airline directly and any further requests will need to be handled by them , purely because we no longer have access to the new and updated tickets. 

I tried calling the airline for verification and they were able to confirm that all passengers are booked and confirmed to come home on the 7th of Jan from Manchester. I have asked that they please send your tickets to this email address so you can get the tests sorted. 

Please note that if there is anything else you need in regards to this booking, only the airline has access to the tickets and will be happy to assist you. I tried calling you on the number provided to see if there is anything that was unclear, but I was not able to get through. 

I hope that this provides some clarity on your feedback.

Wishing you a wonderful day further!

Thank you and kind regards
Travelstart