ON
Octavia N
1 reviews | Active since Aug 2019
06 Sept 2019, 18:10
Getting a refund from Travelstart is a nightmare
Getting a refund from Travelstart is a nightmare. I have been trying to get my refund for more than a month. Each time I call in an excuse is given by the call centre agents, and they always say they will get back to me. Of course that never happens. So much for service.
Helpful (0)
Replies (4)0
Replies (4)
Travelstart's replyOfficial
06 Sept 2019, 22:17Dear Octavia
Thank you for taking the time to provide your feedback, and we are sorry to hear you were not pleased with the service received.
A customer service team member will be in contact, within 24hrs, to discuss your query.
In future, for any feedback, you may email us to feedback(at)travelstart.com
Regards,
The Travelstart Team
Thank you for taking the time to provide your feedback, and we are sorry to hear you were not pleased with the service received.
A customer service team member will be in contact, within 24hrs, to discuss your query.
In future, for any feedback, you may email us to feedback(at)travelstart.com
Regards,
The Travelstart Team
Travelstart's reply06 Sept 2019, 22:17
Official
Dear Octavia
Thank you for taking the time to provide your feedback, and we are sorry to hear you were not pleased with the service received.
A customer service team member will be in contact, within 24hrs, to discuss your query.
In future, for any feedback, you may email us to feedback(at)travelstart.com
Regards,
The Travelstart Team
Thank you for taking the time to provide your feedback, and we are sorry to hear you were not pleased with the service received.
A customer service team member will be in contact, within 24hrs, to discuss your query.
In future, for any feedback, you may email us to feedback(at)travelstart.com
Regards,
The Travelstart Team
Travelstart's replyOfficial
07 Sept 2019, 14:40Good afternoon Octavia
As promised, we have tried contacting you on the number provided, unfortunately to no avail.
We will be contacting you Monday again, during office hours, to discuss your query.
Kind regards,
The Travelstart Team
As promised, we have tried contacting you on the number provided, unfortunately to no avail.
We will be contacting you Monday again, during office hours, to discuss your query.
Kind regards,
The Travelstart Team
Travelstart's reply07 Sept 2019, 14:40
Official
Good afternoon Octavia
As promised, we have tried contacting you on the number provided, unfortunately to no avail.
We will be contacting you Monday again, during office hours, to discuss your query.
Kind regards,
The Travelstart Team
As promised, we have tried contacting you on the number provided, unfortunately to no avail.
We will be contacting you Monday again, during office hours, to discuss your query.
Kind regards,
The Travelstart Team
ON
Octavia N's updateReviewer Update
09 Sept 2019, 14:46Please find alternative contact number: ***
ON
Octavia N's update09 Sept 2019, 14:46
Reviewer Update
Please find alternative contact number: ***
Travelstart's replyOfficial
09 Sept 2019, 15:05Good afternoon Octavia
Thank you for taking the time to chat to me today. As advised, I am currently awaiting feedback from a different department, so I unable to provide feedback on your query today. I will however call you tomorrow (will email if I can't get hold of you by phone) with an update on your query.
I do apologize for the stress and inconvenience caused.
If you have any further questions or concerns, please feel free to email me at feedback(at)travelstart.com
Kind regards,
Melony at Travelstart
Customer Relations Team
Thank you for taking the time to chat to me today. As advised, I am currently awaiting feedback from a different department, so I unable to provide feedback on your query today. I will however call you tomorrow (will email if I can't get hold of you by phone) with an update on your query.
I do apologize for the stress and inconvenience caused.
If you have any further questions or concerns, please feel free to email me at feedback(at)travelstart.com
Kind regards,
Melony at Travelstart
Customer Relations Team
Travelstart's reply09 Sept 2019, 15:05
Official
Good afternoon Octavia
Thank you for taking the time to chat to me today. As advised, I am currently awaiting feedback from a different department, so I unable to provide feedback on your query today. I will however call you tomorrow (will email if I can't get hold of you by phone) with an update on your query.
I do apologize for the stress and inconvenience caused.
If you have any further questions or concerns, please feel free to email me at feedback(at)travelstart.com
Kind regards,
Melony at Travelstart
Customer Relations Team
Thank you for taking the time to chat to me today. As advised, I am currently awaiting feedback from a different department, so I unable to provide feedback on your query today. I will however call you tomorrow (will email if I can't get hold of you by phone) with an update on your query.
I do apologize for the stress and inconvenience caused.
If you have any further questions or concerns, please feel free to email me at feedback(at)travelstart.com
Kind regards,
Melony at Travelstart
Customer Relations Team