Full cancellation refund actually not so full.

Good afternoon Wesley

Thank you for taking the time to provide feedback on your experience when dealing with Travelstart.

I have checked your booking and I do see that our Refunds Team has explained the product and how it works.

Please also see below, terms and conditions of the product purchased online. As advised online, the product guarantees a full refund of airfare and taxes less any processing fees which would be payable upfront:
 Terms and conditions

• This product must be purchased when you book your ticket. It is not possible to add it afterwards.
• The product and processing fees are charged per person.
• A processing fee per person will be payable upfront in order to process your refund.
• The product is only valid for flights cancelled before outbound travel has commenced. You will not be covered if you wish to cancel a flight during your journey, or after a flight has already been flown.
• To qualify for the refund of airfare and taxes, the refund needs to be requested and the quote must be accepted at least 48 hours prior to departure.
• Should you be refunded, we will only refund the airfare and taxes. We will not refund any extra costs from your booking.
• Please note that processing time of your refund can take 6 – 8 weeks.
• This service does not cover airline cancellation, liquidation / suspension, car or hotel reservations.

Please feel free to contact us at feedback(at)travelstart.com if you need further information or assistance.

Kind regards,
Melony at Travelstart