TM
Thandie M
1 reviews | Active since Oct 2012
28 Jul 2021, 11:59
Frustrated customer - pathetic service
I am so frustrated with Travel Start seriously, first time booking with them but so far the experience is **********. After booking on Friday the 23rd of July I got confirmation and everything was okay. My flight was booked for 28 July, to my surprise I get an SMS to say the flight is cancelled until further notice. I tried to phone the airline itself with no answer and tried the WhatsApp contact number for Travel start with no assistance at all. My booking *** I require my refund or some sort of feedback with regards to this cancelled booking, I did not cancel it and see no reason why both parties are quiet.
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Travelstart's replyOfficial
28 Jul 2021, 18:43Hi Thandie,
Thank you for reaching out to us.
Please note that We had no idea that Mango would fall into this unfortunate situation. Your funds at the time of booking had been collected by the airline and they currently hold the funds in their system. The information we received from Mango is that they are in discussion to obtain an amicable solution to this problem. Please note that should you wish to obtain a voucher or find out further information please contact *** and/or *** as advised to
us by Mango Airlines. The airline is not offering any refunds at this time and we do not have access to their system or the authority to process any refunds.
I will give you a call within 24 hours to further discuss.
Kind Regards,
Melissa
Thank you for reaching out to us.
Please note that We had no idea that Mango would fall into this unfortunate situation. Your funds at the time of booking had been collected by the airline and they currently hold the funds in their system. The information we received from Mango is that they are in discussion to obtain an amicable solution to this problem. Please note that should you wish to obtain a voucher or find out further information please contact *** and/or *** as advised to
us by Mango Airlines. The airline is not offering any refunds at this time and we do not have access to their system or the authority to process any refunds.
I will give you a call within 24 hours to further discuss.
Kind Regards,
Melissa
Travelstart's reply28 Jul 2021, 18:43
Official
Hi Thandie,
Thank you for reaching out to us.
Please note that We had no idea that Mango would fall into this unfortunate situation. Your funds at the time of booking had been collected by the airline and they currently hold the funds in their system. The information we received from Mango is that they are in discussion to obtain an amicable solution to this problem. Please note that should you wish to obtain a voucher or find out further information please contact *** and/or *** as advised to
us by Mango Airlines. The airline is not offering any refunds at this time and we do not have access to their system or the authority to process any refunds.
I will give you a call within 24 hours to further discuss.
Kind Regards,
Melissa
Thank you for reaching out to us.
Please note that We had no idea that Mango would fall into this unfortunate situation. Your funds at the time of booking had been collected by the airline and they currently hold the funds in their system. The information we received from Mango is that they are in discussion to obtain an amicable solution to this problem. Please note that should you wish to obtain a voucher or find out further information please contact *** and/or *** as advised to
us by Mango Airlines. The airline is not offering any refunds at this time and we do not have access to their system or the authority to process any refunds.
I will give you a call within 24 hours to further discuss.
Kind Regards,
Melissa