Frustrated customer

?????????? I wrote a review earlier this month on how I was struggling to get a hold of anyone to help me with my booking at travelstart. I still don't have a reference for my booking to date there for I can not contact them on any platform. All PLATFORMS REQUIRE A BOOKING REFERENCE that I do not have. I am still very very frustrated and my trip is coming up very soon. Does this mean that I will loose my money? I have phoned British Airways and unfortunately they can't help me because its a travelstart booking. I am still waiting for assistance