********** transactions
Avoid using Travelstart at all cost. I entered my credit card details to pay for a ticket. R158 was deducted from my account for Travelstart. Then I received a message that I have insufficient funds for my ticket. What? No the money is there and my internet purchases amount was increased the morning before I bought the ticket. Then I received a WhatsApp saying that my ticket has been paid for and issued to me. Now another R158 was deducted from my credit card. The amount stated for the ticket is what I paid. ***********, **********. *****ing your money. Avoid avoid avoid. They dont know what they are doing.
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Travelstart's replyOfficial
26 Feb 2021, 09:34Dear Marita,
Thank you for reaching out to us with regards to your booking.
I have checked for the booking using your email address and located a cancelled failed booking and a paid booking. I have checked the failed booking and can see that the service fee had been refunded after the flights fees had been declined due to your daily withdraw limit being exceeded.
I have checked the new booking and the fare of the failed booking and the new booking matches, there was no additional amount or fare increase. I will be sending you an email with regards to our my findings.
Kind Regards,
Melissa
Thank you for reaching out to us with regards to your booking.
I have checked for the booking using your email address and located a cancelled failed booking and a paid booking. I have checked the failed booking and can see that the service fee had been refunded after the flights fees had been declined due to your daily withdraw limit being exceeded.
I have checked the new booking and the fare of the failed booking and the new booking matches, there was no additional amount or fare increase. I will be sending you an email with regards to our my findings.
Kind Regards,
Melissa
Travelstart's reply26 Feb 2021, 09:34
Official
Dear Marita,
Thank you for reaching out to us with regards to your booking.
I have checked for the booking using your email address and located a cancelled failed booking and a paid booking. I have checked the failed booking and can see that the service fee had been refunded after the flights fees had been declined due to your daily withdraw limit being exceeded.
I have checked the new booking and the fare of the failed booking and the new booking matches, there was no additional amount or fare increase. I will be sending you an email with regards to our my findings.
Kind Regards,
Melissa
Thank you for reaching out to us with regards to your booking.
I have checked for the booking using your email address and located a cancelled failed booking and a paid booking. I have checked the failed booking and can see that the service fee had been refunded after the flights fees had been declined due to your daily withdraw limit being exceeded.
I have checked the new booking and the fare of the failed booking and the new booking matches, there was no additional amount or fare increase. I will be sending you an email with regards to our my findings.
Kind Regards,
Melissa