*****ulant activity

<p>A booking was made and paid for through this agency using their app 'flapp'. Later no ticket could be found when searched. My brother arrived at the airport well before the flight to check-in and he was told no booking was made. I frantically contacted the agency to get the matter sorted out and their emergency line was not being picked up (what is the point of an emergency line then). As the airline could not confirm anything he was made to pay for another ticket. At 9am when travelstart lines were finally open I called and got ahold of them after holding for 30minutes, with that said, the most useless and unhelpful agents were on the phone with me not resolving anything. To make matters worse, after the arguement got heated as they were not taking accountability for not sending the required information to the airline the agent has the nerve to hang up the phone on my ear. I suggest that no one ever uses this agency for any bookings as they are *****ulant and take no responsibility for their actions. When you require a booking to be made rather use the airline directly. This is the worst service I've ever experienced.</p>