DF
David F
1 reviews | Active since Oct 2020
23 Mar 2021, 12:59
***** by travelstart
Travelstart South Africa i have been waiting since 2 December 2020 for a refund of R11976.30 after i was sent an email from travelstart advising my refund would be processed and all you needed were the banking details. 3 months later, still no refund paid. you quick to take money , but ignore valid refunds........... Good corporate citizens - disgraceful???? There is no direct contact number, nor is there any email address that works (refunds/info/***). THIS IS ***** and not right.
Helpful (0)
Replies (5)0
Replies (5)
Travelstart's replyOfficial
23 Mar 2021, 17:55Hi David,
Thank you for taking my call earlier and providing me with your reference number.
I've called up your booking and see the refund was processed on 12th January. As discussed I can ask our Finance team to email the guaranteed proof of payment which you will receive by close of business tomorrow.
We do apologise for the frustration in trying to reach the team. When e-mailing urgent or info one does receive the following auto-reply:
This inbox is no longer in use and is not monitoredPlease refer to the Travelstart contact us page here
You would then be referred to our Contact Us page. Where we provide our customers with a list of categories - which they are able to select from. This will then be queued off to the relevant team for an agent to assist.
Our customers are also able to e-mail help @ travelstart . com We have a team managing that inbox 7 days a week and would respond.
Please keep checking your emails as we will be in touch before 5pm and should you have any further queries please feel free to email and one of our agents will be happy to assist.
Have a lovely evening.
Kind Regards,
Marcelle
Thank you for taking my call earlier and providing me with your reference number.
I've called up your booking and see the refund was processed on 12th January. As discussed I can ask our Finance team to email the guaranteed proof of payment which you will receive by close of business tomorrow.
We do apologise for the frustration in trying to reach the team. When e-mailing urgent or info one does receive the following auto-reply:
This inbox is no longer in use and is not monitoredPlease refer to the Travelstart contact us page here
You would then be referred to our Contact Us page. Where we provide our customers with a list of categories - which they are able to select from. This will then be queued off to the relevant team for an agent to assist.
Our customers are also able to e-mail help @ travelstart . com We have a team managing that inbox 7 days a week and would respond.
Please keep checking your emails as we will be in touch before 5pm and should you have any further queries please feel free to email and one of our agents will be happy to assist.
Have a lovely evening.
Kind Regards,
Marcelle
Travelstart's reply23 Mar 2021, 17:55
Official
Hi David,
Thank you for taking my call earlier and providing me with your reference number.
I've called up your booking and see the refund was processed on 12th January. As discussed I can ask our Finance team to email the guaranteed proof of payment which you will receive by close of business tomorrow.
We do apologise for the frustration in trying to reach the team. When e-mailing urgent or info one does receive the following auto-reply:
This inbox is no longer in use and is not monitoredPlease refer to the Travelstart contact us page here
You would then be referred to our Contact Us page. Where we provide our customers with a list of categories - which they are able to select from. This will then be queued off to the relevant team for an agent to assist.
Our customers are also able to e-mail help @ travelstart . com We have a team managing that inbox 7 days a week and would respond.
Please keep checking your emails as we will be in touch before 5pm and should you have any further queries please feel free to email and one of our agents will be happy to assist.
Have a lovely evening.
Kind Regards,
Marcelle
Thank you for taking my call earlier and providing me with your reference number.
I've called up your booking and see the refund was processed on 12th January. As discussed I can ask our Finance team to email the guaranteed proof of payment which you will receive by close of business tomorrow.
We do apologise for the frustration in trying to reach the team. When e-mailing urgent or info one does receive the following auto-reply:
This inbox is no longer in use and is not monitoredPlease refer to the Travelstart contact us page here
You would then be referred to our Contact Us page. Where we provide our customers with a list of categories - which they are able to select from. This will then be queued off to the relevant team for an agent to assist.
Our customers are also able to e-mail help @ travelstart . com We have a team managing that inbox 7 days a week and would respond.
Please keep checking your emails as we will be in touch before 5pm and should you have any further queries please feel free to email and one of our agents will be happy to assist.
Have a lovely evening.
Kind Regards,
Marcelle
DF
David F's updateReviewer Update
25 Mar 2021, 11:16Dear Marcelle,
I have not received the proof of payment as promised. YET AGAIN travelstart fail to deliver. I have checked my bank account and NO refund was received. This is disgraceful, so if the refund was processed, either someone is lying or maybe even ***** committed. I am very unhappy and definitely will not use travel start for my company business needs or personal needs.
I have not received the proof of payment as promised. YET AGAIN travelstart fail to deliver. I have checked my bank account and NO refund was received. This is disgraceful, so if the refund was processed, either someone is lying or maybe even ***** committed. I am very unhappy and definitely will not use travel start for my company business needs or personal needs.
DF
David F's update25 Mar 2021, 11:16
Reviewer Update
Dear Marcelle,
I have not received the proof of payment as promised. YET AGAIN travelstart fail to deliver. I have checked my bank account and NO refund was received. This is disgraceful, so if the refund was processed, either someone is lying or maybe even ***** committed. I am very unhappy and definitely will not use travel start for my company business needs or personal needs.
I have not received the proof of payment as promised. YET AGAIN travelstart fail to deliver. I have checked my bank account and NO refund was received. This is disgraceful, so if the refund was processed, either someone is lying or maybe even ***** committed. I am very unhappy and definitely will not use travel start for my company business needs or personal needs.
Travelstart's replyOfficial
25 Mar 2021, 12:16Hi David,
Thank you for the revert.
Marcelle is currently on vacation and has handed the query to me. The finance team have emailed me the pop and I will forward it to you shortly.
Kind Regards,
Melissa
Thank you for the revert.
Marcelle is currently on vacation and has handed the query to me. The finance team have emailed me the pop and I will forward it to you shortly.
Kind Regards,
Melissa
Travelstart's reply25 Mar 2021, 12:16
Official
Hi David,
Thank you for the revert.
Marcelle is currently on vacation and has handed the query to me. The finance team have emailed me the pop and I will forward it to you shortly.
Kind Regards,
Melissa
Thank you for the revert.
Marcelle is currently on vacation and has handed the query to me. The finance team have emailed me the pop and I will forward it to you shortly.
Kind Regards,
Melissa
DF
David F's updateReviewer Update
26 Mar 2021, 10:22Hi Melissa,
Thank you for your response . I acknowledge receiving the information on pop. I also message Lori as per below :
So my accounts department has reviewed and given me feedback this morning. So the amount is verified now our side. As stated below thank you for reviewing and me jumping to incorrect conclusions to quickly. The process was slightly frustrating in reaching Travelstart. Historically one could phone your Help/support to discuss matters, but now it was a case of trying to find an email that works, post on hellopeter/facebook and linkedin to try get through to someone at Travelstart. So it not the easiest process to just get hold of someone.
But for this matter it is resolved and i am happy to continue supporting travelstart through my companies and privately.
Have a good day further/
Regards
David
##############################################
Hi Lori, Thank you for responding. I shared the information received with my finance department and they were able to match/locate the payment that was done. The date was different to what was originally communicated by Marcelle (12 Jan she advised), but with the proof of payment being the 5th Jan it assisted greatly. Thank you to you and your team for looking into the matter and assisting. At the end of the day the refund was made and my team should have identified it, which is a separate internal matter i need to address. sorry for the jumping to conclusions to soon. My company will continue to support travelstart with our business and in my case personal needs. Have a good and safe day further . Kind regards David
Thank you for your response . I acknowledge receiving the information on pop. I also message Lori as per below :
So my accounts department has reviewed and given me feedback this morning. So the amount is verified now our side. As stated below thank you for reviewing and me jumping to incorrect conclusions to quickly. The process was slightly frustrating in reaching Travelstart. Historically one could phone your Help/support to discuss matters, but now it was a case of trying to find an email that works, post on hellopeter/facebook and linkedin to try get through to someone at Travelstart. So it not the easiest process to just get hold of someone.
But for this matter it is resolved and i am happy to continue supporting travelstart through my companies and privately.
Have a good day further/
Regards
David
##############################################
Hi Lori, Thank you for responding. I shared the information received with my finance department and they were able to match/locate the payment that was done. The date was different to what was originally communicated by Marcelle (12 Jan she advised), but with the proof of payment being the 5th Jan it assisted greatly. Thank you to you and your team for looking into the matter and assisting. At the end of the day the refund was made and my team should have identified it, which is a separate internal matter i need to address. sorry for the jumping to conclusions to soon. My company will continue to support travelstart with our business and in my case personal needs. Have a good and safe day further . Kind regards David
DF
David F's update26 Mar 2021, 10:22
Reviewer Update
Hi Melissa,
Thank you for your response . I acknowledge receiving the information on pop. I also message Lori as per below :
So my accounts department has reviewed and given me feedback this morning. So the amount is verified now our side. As stated below thank you for reviewing and me jumping to incorrect conclusions to quickly. The process was slightly frustrating in reaching Travelstart. Historically one could phone your Help/support to discuss matters, but now it was a case of trying to find an email that works, post on hellopeter/facebook and linkedin to try get through to someone at Travelstart. So it not the easiest process to just get hold of someone.
But for this matter it is resolved and i am happy to continue supporting travelstart through my companies and privately.
Have a good day further/
Regards
David
##############################################
Hi Lori, Thank you for responding. I shared the information received with my finance department and they were able to match/locate the payment that was done. The date was different to what was originally communicated by Marcelle (12 Jan she advised), but with the proof of payment being the 5th Jan it assisted greatly. Thank you to you and your team for looking into the matter and assisting. At the end of the day the refund was made and my team should have identified it, which is a separate internal matter i need to address. sorry for the jumping to conclusions to soon. My company will continue to support travelstart with our business and in my case personal needs. Have a good and safe day further . Kind regards David
Thank you for your response . I acknowledge receiving the information on pop. I also message Lori as per below :
So my accounts department has reviewed and given me feedback this morning. So the amount is verified now our side. As stated below thank you for reviewing and me jumping to incorrect conclusions to quickly. The process was slightly frustrating in reaching Travelstart. Historically one could phone your Help/support to discuss matters, but now it was a case of trying to find an email that works, post on hellopeter/facebook and linkedin to try get through to someone at Travelstart. So it not the easiest process to just get hold of someone.
But for this matter it is resolved and i am happy to continue supporting travelstart through my companies and privately.
Have a good day further/
Regards
David
##############################################
Hi Lori, Thank you for responding. I shared the information received with my finance department and they were able to match/locate the payment that was done. The date was different to what was originally communicated by Marcelle (12 Jan she advised), but with the proof of payment being the 5th Jan it assisted greatly. Thank you to you and your team for looking into the matter and assisting. At the end of the day the refund was made and my team should have identified it, which is a separate internal matter i need to address. sorry for the jumping to conclusions to soon. My company will continue to support travelstart with our business and in my case personal needs. Have a good and safe day further . Kind regards David
Travelstart's replyOfficial
27 Mar 2021, 08:26 Hi David,
Thank you for letting us know that the funds have been well received.
We are very happy that you are happy and that your money had reached your account when it was paid over.
If you need any further assistance please let us know.
Kind Regards,
Melissa
Thank you for letting us know that the funds have been well received.
We are very happy that you are happy and that your money had reached your account when it was paid over.
If you need any further assistance please let us know.
Kind Regards,
Melissa
Travelstart's reply27 Mar 2021, 08:26
Official
Hi David,
Thank you for letting us know that the funds have been well received.
We are very happy that you are happy and that your money had reached your account when it was paid over.
If you need any further assistance please let us know.
Kind Regards,
Melissa
Thank you for letting us know that the funds have been well received.
We are very happy that you are happy and that your money had reached your account when it was paid over.
If you need any further assistance please let us know.
Kind Regards,
Melissa