Forgot to process my refund

<p>I cancelled my ticket, received the payment link from TravelStart (TS) and paid the R500 refund admin fee on the 13/1/2017. Since making the payment almost 4 weeks ago, I have recieved any correspondence from TS to confirm that the refund process has been initiated. A process that can take up 6-8 weeks. I called today and Nawaal in your refunds department found my payment and said that the refund has not been initiated. I asked why and her response was its seems like TS had forgotten to initiate it. She then assurred me that she would initiate the process and have to expedited AND re-assured me that she WOULD SEND ME AN EMAIL conforming that the process has been initiated. Well she did not email and I will have to call TS again.</p> <p>And, the process will STILL take 6-8 weeks even though TS has already wasted 4 weeks.</p>