follow up service

<p>This is an additional complaint in regard to service related to a prior review that i submitted on the 13th June on Hellopeter.</p> <p>On the 13th June, I laid a complaint regarding a name spelling correction for a passenger made on a group booking.</p> <p> </p> <p>The feedback I received from travelstart was that "once the sale is logged at midnight of the day the ticket is purchased, the fare restrictions apply."</p> <p>I find this unfair, as the booking was made out of normal business hours and if fair restrictions are to be apl**** they should be app**** at midnight following the normal business day in which the booking was made. As I made my booking at 11pm on the 12th June, i would expect the travel restrictions to apply from midnight the 13th June.</p> <p> </p> <p>In anyevent I was told and I quote " she is also following up with the airline in question to check whether a penalty could be paid in order to amend the name on the ticket. She advised that they will only be able to advise on this once they receive a response from the airline tomorrow"</p> <p> </p> <p>I was prmoised feedback (tomorrow) on the 14th June. After phoning travelstart everyday and being forwarded from pillar to post, I still do not have an answer and its the 24th June. Apparently the airline had not sent my request to its head office overseas. My question, is that if travelstart cared or was trying to assist, wouldn't their follow up calls to the airline everyday have prompted the airline to have requested the change from its head office earlier. To be told on the 24th that my request has only been submitted now is appalling service especeially when i call everyday following up with them.</p> <p> </p> <p>I am so deeply disappointed with travelstart and will never use their online platform again. Its truly better to go direct to the airline and leave out the middle man as the service is really appalling.</p> <p> </p> <p>Regards</p> <p>Max</p> <p> </p>