PP
Patane P
1 reviews | Active since Apr 2021
16 Apr 2021, 18:11
Follow up on the ticket refund
Travelstart SA, can we be told if it is a genuine urgent or if it's a **** they do not have a customer service at all they are bad with people's refunds since 2020 until today no help with the refund we followed everything they said we must do but till today
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Travelstart's replyOfficial
17 Apr 2021, 10:35Hi Patane,
Thanks for reaching out and taking the time to share your concerns with us.
I regret to hear you have not had a great experience when booking with us or pleased with the service provided.
I do apologise for the delay and frustration caused in waiting for your refund. Due to the current situation airlines are being inundated with refund requests and significant delays should be expected.
The normal refund process usually takes 8 - 12 weeks, but given the circumstances, refunds are unfortunately taking much longer.
These delays are due to various reasons like high volumes of refunds for airlines to process.
Our refunds team emailed a quote advising the refundable amount of R926.93 per passengers.
They have done the refund application and submitted to the airline on your behalf. However as the airline sits with the refunds they need to process from their side.
We realise that it is frustrating to wait for your money and we are putting as much pressure as we can on the airlines to process these as quickly as possible.
I have called twice on the number showing in the booking as well as the number provided in the contact from here, however there is no answer.
I will try again shortly and send an email.
Kind Regards,
Marcelle
Thanks for reaching out and taking the time to share your concerns with us.
I regret to hear you have not had a great experience when booking with us or pleased with the service provided.
I do apologise for the delay and frustration caused in waiting for your refund. Due to the current situation airlines are being inundated with refund requests and significant delays should be expected.
The normal refund process usually takes 8 - 12 weeks, but given the circumstances, refunds are unfortunately taking much longer.
These delays are due to various reasons like high volumes of refunds for airlines to process.
Our refunds team emailed a quote advising the refundable amount of R926.93 per passengers.
They have done the refund application and submitted to the airline on your behalf. However as the airline sits with the refunds they need to process from their side.
We realise that it is frustrating to wait for your money and we are putting as much pressure as we can on the airlines to process these as quickly as possible.
I have called twice on the number showing in the booking as well as the number provided in the contact from here, however there is no answer.
I will try again shortly and send an email.
Kind Regards,
Marcelle
Travelstart's reply17 Apr 2021, 10:35
Official
Hi Patane,
Thanks for reaching out and taking the time to share your concerns with us.
I regret to hear you have not had a great experience when booking with us or pleased with the service provided.
I do apologise for the delay and frustration caused in waiting for your refund. Due to the current situation airlines are being inundated with refund requests and significant delays should be expected.
The normal refund process usually takes 8 - 12 weeks, but given the circumstances, refunds are unfortunately taking much longer.
These delays are due to various reasons like high volumes of refunds for airlines to process.
Our refunds team emailed a quote advising the refundable amount of R926.93 per passengers.
They have done the refund application and submitted to the airline on your behalf. However as the airline sits with the refunds they need to process from their side.
We realise that it is frustrating to wait for your money and we are putting as much pressure as we can on the airlines to process these as quickly as possible.
I have called twice on the number showing in the booking as well as the number provided in the contact from here, however there is no answer.
I will try again shortly and send an email.
Kind Regards,
Marcelle
Thanks for reaching out and taking the time to share your concerns with us.
I regret to hear you have not had a great experience when booking with us or pleased with the service provided.
I do apologise for the delay and frustration caused in waiting for your refund. Due to the current situation airlines are being inundated with refund requests and significant delays should be expected.
The normal refund process usually takes 8 - 12 weeks, but given the circumstances, refunds are unfortunately taking much longer.
These delays are due to various reasons like high volumes of refunds for airlines to process.
Our refunds team emailed a quote advising the refundable amount of R926.93 per passengers.
They have done the refund application and submitted to the airline on your behalf. However as the airline sits with the refunds they need to process from their side.
We realise that it is frustrating to wait for your money and we are putting as much pressure as we can on the airlines to process these as quickly as possible.
I have called twice on the number showing in the booking as well as the number provided in the contact from here, however there is no answer.
I will try again shortly and send an email.
Kind Regards,
Marcelle