FC
Francois C
1 reviews | Active since Feb 2010
27 May 2015, 09:38
Flights Changed wih No Consultation
My flights back from Spain have been changed with no consultation. The new flight times cut my holiday short and introduce a 6 hour layover. Asking travelsart via email to supply alternatives has resulted in NO RESPONSE at all. I have now incurred exhorbitant roaming costs waiting in the call centre. They promised to call me back on my local number and still, no response.
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Travelstart's replyOfficial
27 May 2015, 15:26Hello fjcza,
Thank you for your feedback on this forum.
I can certainly understand your frustration with the schedule change made by the airline. I note that our colleagues informed you of the change on 22 May along with the option provided by the airline.
You voiced your dissatisfaction regarding the option provided and our colleagues responded that they will follow up with the airline. On 25 May they reverted via email with the additional options provided by the airline.
Airlines do schedule changes when required and we as the travel agent inform our mutual clients of the options provided by the airline in question. We do not have the authority to book options that are not provided.
Our colleagues have been in touch with the airline again today and advised you of the details telephonically. I apologise that the options provided did not exactly suit your plans.
Thank you again for bringing your concerns to our attention.
Kind regards,
Nazley de Vos
Customer Relations Specialist
Thank you for your feedback on this forum.
I can certainly understand your frustration with the schedule change made by the airline. I note that our colleagues informed you of the change on 22 May along with the option provided by the airline.
You voiced your dissatisfaction regarding the option provided and our colleagues responded that they will follow up with the airline. On 25 May they reverted via email with the additional options provided by the airline.
Airlines do schedule changes when required and we as the travel agent inform our mutual clients of the options provided by the airline in question. We do not have the authority to book options that are not provided.
Our colleagues have been in touch with the airline again today and advised you of the details telephonically. I apologise that the options provided did not exactly suit your plans.
Thank you again for bringing your concerns to our attention.
Kind regards,
Nazley de Vos
Customer Relations Specialist
Travelstart's reply27 May 2015, 15:26
Official
Hello fjcza,
Thank you for your feedback on this forum.
I can certainly understand your frustration with the schedule change made by the airline. I note that our colleagues informed you of the change on 22 May along with the option provided by the airline.
You voiced your dissatisfaction regarding the option provided and our colleagues responded that they will follow up with the airline. On 25 May they reverted via email with the additional options provided by the airline.
Airlines do schedule changes when required and we as the travel agent inform our mutual clients of the options provided by the airline in question. We do not have the authority to book options that are not provided.
Our colleagues have been in touch with the airline again today and advised you of the details telephonically. I apologise that the options provided did not exactly suit your plans.
Thank you again for bringing your concerns to our attention.
Kind regards,
Nazley de Vos
Customer Relations Specialist
Thank you for your feedback on this forum.
I can certainly understand your frustration with the schedule change made by the airline. I note that our colleagues informed you of the change on 22 May along with the option provided by the airline.
You voiced your dissatisfaction regarding the option provided and our colleagues responded that they will follow up with the airline. On 25 May they reverted via email with the additional options provided by the airline.
Airlines do schedule changes when required and we as the travel agent inform our mutual clients of the options provided by the airline in question. We do not have the authority to book options that are not provided.
Our colleagues have been in touch with the airline again today and advised you of the details telephonically. I apologise that the options provided did not exactly suit your plans.
Thank you again for bringing your concerns to our attention.
Kind regards,
Nazley de Vos
Customer Relations Specialist