MI
Mario I
1 reviews | Active since Nov 2015
30 Mar 2020, 09:21
Flights cancelled by airline, no response from Travelstart
Due to the Covid-19 worldwide problem I sent a request to Travelstart for a refund of my return flight to Rwanda from Johannesburg, which is confirmed to be cancelled by the airline. My first request was made 14 days ago. After not being provided with any relevant feedback, I sent a follow-up mail 7 days ago to which I received NO feedback. After having used Travelstart on a regular basis for the past 7 years, this is becoming a clear deal-breaker and I will have to find alternative platforms to purchase my flights going forward.
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Replies (3)0
Replies (3)
Travelstart's replyOfficial
30 Mar 2020, 09:33Good morning Mario
Thank you for your feedback and we are sorry to hear you are not pleased with the way we have handled your query.
Like you, many people are trying to contact us. The impact of the measures taken by governments around the globe is so high, that the volume of requests is simply overwhelming. On all continents, people are asking for our help. We’re doing what we can to get back to you as quickly as possible but can’t prevent that waiting times are long.
The departure date on your booking is for 10th April 2020.
We are currently prioritising bookings by departure date but rest assured that we will get to your booking as soon as possible.
We thank you for your patience during this difficult time and we do apologise for the inconvenience caused.
Kind regards,
The Travelstart Team
Thank you for your feedback and we are sorry to hear you are not pleased with the way we have handled your query.
Like you, many people are trying to contact us. The impact of the measures taken by governments around the globe is so high, that the volume of requests is simply overwhelming. On all continents, people are asking for our help. We’re doing what we can to get back to you as quickly as possible but can’t prevent that waiting times are long.
The departure date on your booking is for 10th April 2020.
We are currently prioritising bookings by departure date but rest assured that we will get to your booking as soon as possible.
We thank you for your patience during this difficult time and we do apologise for the inconvenience caused.
Kind regards,
The Travelstart Team
Travelstart's reply30 Mar 2020, 09:33
Official
Good morning Mario
Thank you for your feedback and we are sorry to hear you are not pleased with the way we have handled your query.
Like you, many people are trying to contact us. The impact of the measures taken by governments around the globe is so high, that the volume of requests is simply overwhelming. On all continents, people are asking for our help. We’re doing what we can to get back to you as quickly as possible but can’t prevent that waiting times are long.
The departure date on your booking is for 10th April 2020.
We are currently prioritising bookings by departure date but rest assured that we will get to your booking as soon as possible.
We thank you for your patience during this difficult time and we do apologise for the inconvenience caused.
Kind regards,
The Travelstart Team
Thank you for your feedback and we are sorry to hear you are not pleased with the way we have handled your query.
Like you, many people are trying to contact us. The impact of the measures taken by governments around the globe is so high, that the volume of requests is simply overwhelming. On all continents, people are asking for our help. We’re doing what we can to get back to you as quickly as possible but can’t prevent that waiting times are long.
The departure date on your booking is for 10th April 2020.
We are currently prioritising bookings by departure date but rest assured that we will get to your booking as soon as possible.
We thank you for your patience during this difficult time and we do apologise for the inconvenience caused.
Kind regards,
The Travelstart Team
MI
Mario I's updateReviewer Update
30 Mar 2020, 09:37Hi Travelstart,
A simple response confirming that my request will be processed at some point would have been more than sufficient. I do understand that this causes havoc. I will await your further updates.
A simple response confirming that my request will be processed at some point would have been more than sufficient. I do understand that this causes havoc. I will await your further updates.
MI
Mario I's update30 Mar 2020, 09:37
Reviewer Update
Hi Travelstart,
A simple response confirming that my request will be processed at some point would have been more than sufficient. I do understand that this causes havoc. I will await your further updates.
A simple response confirming that my request will be processed at some point would have been more than sufficient. I do understand that this causes havoc. I will await your further updates.
Travelstart's replyOfficial
30 Mar 2020, 09:47Hello again Mario
Thank you for your patience and understanding.
Your cancellation (refund) quote will be sent before close of business today.
We sincerely apologise for the stress and inconvenience caused.
Kind regards,
The Travelstart Team
Thank you for your patience and understanding.
Your cancellation (refund) quote will be sent before close of business today.
We sincerely apologise for the stress and inconvenience caused.
Kind regards,
The Travelstart Team
Travelstart's reply30 Mar 2020, 09:47
Official
Hello again Mario
Thank you for your patience and understanding.
Your cancellation (refund) quote will be sent before close of business today.
We sincerely apologise for the stress and inconvenience caused.
Kind regards,
The Travelstart Team
Thank you for your patience and understanding.
Your cancellation (refund) quote will be sent before close of business today.
We sincerely apologise for the stress and inconvenience caused.
Kind regards,
The Travelstart Team