MT
Mita T
1 reviews | Active since Apr 2019
10 Aug 2021, 15:51
Flight tickets
Im not happy with travelstart . My name is mita tlali I was sapposed to go to cape twn on october but i already bought de flight ticket around may now i cant go any more because im pregnant and because of covid i dnt feel safe traveling. so i called de agency to cancel but they are taking all de R1600 something saying its flight damages which i feel its rediculous so i tryed to call travel ombudsman but with no luck. I evn tryed to make name change but still they want R1200 ontop of the amount i bought the tickets with. So i feel they are unfair nd robbing me
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Travelstart's replyOfficial
10 Aug 2021, 19:35Hi Mita,
Thank you for the opportunity to respond to your feedback and regret to hear you are not happy with the refund amount quoted.
Each airline has their own policy with regards to cancellations and changes. As Travelstart acts as an agent for the airline we are bound the airlines rules and need to quote according to their directives which they have provided us.
I'm afraid we are not able to overrule any airlines policies as the airlines sit with the funds of the ticket and not Travelstart.
Whatever the airline cancellation penalties are for the customers ticket our refunds team will need to quote accordingly. Once a booking has been made a confirmation email is sent and the following information is provided:
"Please take a minute to verify all your details, especially the passenger names and travel dates. Once your ticket has been issued airline penalties may apply to make any changes or process any cancellations. For certain Low Cost Carriers (LCCs), tickets are non-refundable in case of cancellation. If any of the information you have supp**** is incorrect please contact us immediately."
We regret that you are not happy with the refund amount quoted, however our team can only quote what the airline would be refunding from their side, as any refund due would be processed directly by the airline.
I will give you a call shortly on the number provided to address any further concerns you might have.
Kind Regards,
Marcelle
Thank you for the opportunity to respond to your feedback and regret to hear you are not happy with the refund amount quoted.
Each airline has their own policy with regards to cancellations and changes. As Travelstart acts as an agent for the airline we are bound the airlines rules and need to quote according to their directives which they have provided us.
I'm afraid we are not able to overrule any airlines policies as the airlines sit with the funds of the ticket and not Travelstart.
Whatever the airline cancellation penalties are for the customers ticket our refunds team will need to quote accordingly. Once a booking has been made a confirmation email is sent and the following information is provided:
"Please take a minute to verify all your details, especially the passenger names and travel dates. Once your ticket has been issued airline penalties may apply to make any changes or process any cancellations. For certain Low Cost Carriers (LCCs), tickets are non-refundable in case of cancellation. If any of the information you have supp**** is incorrect please contact us immediately."
We regret that you are not happy with the refund amount quoted, however our team can only quote what the airline would be refunding from their side, as any refund due would be processed directly by the airline.
I will give you a call shortly on the number provided to address any further concerns you might have.
Kind Regards,
Marcelle
Travelstart's reply10 Aug 2021, 19:35
Official
Hi Mita,
Thank you for the opportunity to respond to your feedback and regret to hear you are not happy with the refund amount quoted.
Each airline has their own policy with regards to cancellations and changes. As Travelstart acts as an agent for the airline we are bound the airlines rules and need to quote according to their directives which they have provided us.
I'm afraid we are not able to overrule any airlines policies as the airlines sit with the funds of the ticket and not Travelstart.
Whatever the airline cancellation penalties are for the customers ticket our refunds team will need to quote accordingly. Once a booking has been made a confirmation email is sent and the following information is provided:
"Please take a minute to verify all your details, especially the passenger names and travel dates. Once your ticket has been issued airline penalties may apply to make any changes or process any cancellations. For certain Low Cost Carriers (LCCs), tickets are non-refundable in case of cancellation. If any of the information you have supp**** is incorrect please contact us immediately."
We regret that you are not happy with the refund amount quoted, however our team can only quote what the airline would be refunding from their side, as any refund due would be processed directly by the airline.
I will give you a call shortly on the number provided to address any further concerns you might have.
Kind Regards,
Marcelle
Thank you for the opportunity to respond to your feedback and regret to hear you are not happy with the refund amount quoted.
Each airline has their own policy with regards to cancellations and changes. As Travelstart acts as an agent for the airline we are bound the airlines rules and need to quote according to their directives which they have provided us.
I'm afraid we are not able to overrule any airlines policies as the airlines sit with the funds of the ticket and not Travelstart.
Whatever the airline cancellation penalties are for the customers ticket our refunds team will need to quote accordingly. Once a booking has been made a confirmation email is sent and the following information is provided:
"Please take a minute to verify all your details, especially the passenger names and travel dates. Once your ticket has been issued airline penalties may apply to make any changes or process any cancellations. For certain Low Cost Carriers (LCCs), tickets are non-refundable in case of cancellation. If any of the information you have supp**** is incorrect please contact us immediately."
We regret that you are not happy with the refund amount quoted, however our team can only quote what the airline would be refunding from their side, as any refund due would be processed directly by the airline.
I will give you a call shortly on the number provided to address any further concerns you might have.
Kind Regards,
Marcelle