1 reviews | Active since Oct 2017
Flight rescheduled and Travelstart failed to notify me. Terrible customer service
I had booked a flight to Australia through Travelstart which was due to depart the morning of the 23rd of February at 8 am. I had arrived at the airport the recommended 3 hours before departure only to realize that no one from Qatar airways was working behind the desks. When I questioned this at the information desk of the airport they notified me that my my flight had departed the day before a whole 24hrs ahead of schedule. Travelstart had failed to notify me of this flight change and thus I missed my flight once I managed to get through to the Qatar airways customer service to confirm what has happened. Terrible customer service with a non existent whatsapp service during working hours as well as after hours. Honestly the level of professionalism and customer is hands down the worst I have ever experienced.
Thank you for reaching out to us.
I am very sorry that you had not been informed of the change in your airline schedule. I have checked the booking and can see that the airline had assisted with the reissue of the updated flights today and that your travel plans had been delayed and I am very sorry that this has happened.
I will be addressing this issue with the relevant team and will revert back to you over the weekend with feedback.
Wishing you a good day further and a safe flight tomorrow.
Kind Regards,
Melissa
Thank you for reaching out to us.
I am very sorry that you had not been informed of the change in your airline schedule. I have checked the booking and can see that the airline had assisted with the reissue of the updated flights today and that your travel plans had been delayed and I am very sorry that this has happened.
I will be addressing this issue with the relevant team and will revert back to you over the weekend with feedback.
Wishing you a good day further and a safe flight tomorrow.
Kind Regards,
Melissa