Flight Refund

Kindly assist , I booked a flight on the website on 06/01/20, flight was for 8.45 am , from Pietermaritzburg to jhb . On the 07/01 I received an email to say the payment was unsuccessful , I had then decided to book the flight again and use a different card , to my surprise a few house later I received the same email stating that the transaction was unsuccessful , I had then booked again the same fight and used another card , the next morning on the 8/01 I received an email stating the transaction was unsuccessful, this was such a nightmare as this was my first time ever booking a flight from Pietermaritzburg to jhb , no I was stuck in Pmb and had to book a flight through fly sa fair and the only flight available was for 6.30pm , I had to ask my friend to drive from pmb to the king shaka airport which is an hour and half away , this has been caused such a huge inconvenience for me , from driving to the Durban airport to missing a day at work.

Furthermore I was charged for this flight as well as a service fee on Wednesday the 10/01.

This is truly frustrating , had I been charged for this flight on Monday or that weekend, and had I not received communication that this transaction was unsuccessful , I would have not missed work and had to drive and hour and half to the king shaka airport as well as pay for another flight .

Travel start have come back to me and advised that they can only refund me R795.30 after debiting me for R1897.00, and I have to wait 6 to 8 weeks to receive my money . This is not acceptable , after inconveniencing me to drive an hour and a half to another airport , paying for another flight , taking a days leave , now I have been told I can only receive less than half my money .

i expect urgent feedback from travelstart and there lack of customer service and professionalism.