1 reviews | Active since Oct 2009
Flight change and concequent refund or lack of refund
Good day
Blatant **************** is what this is, you can put it into as much legal jargon as you like, you took our R10 000-00, would not assist us in any reasonable way, when we requested flight changes to which you came back with a ridiculous amount of R10 000 per ticket to cape town and back when I could rebook on the website for R2500 per flight.
As I said then and I will reiterate now, I will NOT NOW OR EVER use Travelstart, I have advised all my friends and family as well not to EVER have dealings with you.
So you can keep our monies, I hope you feel entitles and happy that you took money for NOTHING.
I will ensure from this day forward (and I know a substantial amount of people) that NO-ONE that I know EVER has dealings with you, that R10 000-00 will cost you at the very least R150 000-00 as well as your name in my circles being a NO GO, so well done..!
Thank you for your feedback and I do apologize that you feel we were not able to assist you in any way.
I have looked into the correspondence of the booking and noted we have sent a quote for the routing change on 2 occasions before the original flight departed, which resulted in a cancellation quote as the quote provided was high.
Please note the amount quoted for the change is subject to the airline fees such as difference in fare, taxes and airline penalty fee of which we have to abide by. The same applies as to the refund quote all fees are airline penalty fees.
Once again I do apologize that you feel we were unable to assist you.
Regards
Tracey
Thank you for your feedback and I do apologize that you feel we were not able to assist you in any way.
I have looked into the correspondence of the booking and noted we have sent a quote for the routing change on 2 occasions before the original flight departed, which resulted in a cancellation quote as the quote provided was high.
Please note the amount quoted for the change is subject to the airline fees such as difference in fare, taxes and airline penalty fee of which we have to abide by. The same applies as to the refund quote all fees are airline penalty fees.
Once again I do apologize that you feel we were unable to assist you.
Regards
Tracey