Flight cancellation handled quickly and at a fair penalty fee.

I made a horrible mistake booking flights to London a month earlier than they were supposed to be.

The next morning I phoned the call center, and was quickly answered and told I would receive a cancellation quote. I received this quote within a few hours and then had most of the cancellation fee waived, which I greatly appreciate, since I hadn't selected the option to cancel my flight without penalty when purchasing the tickets.

To be clear, I requested the cancellation the very next day, so I probably was within a grace period.

Nonetheless Travelstart followed up promptly and resolved my query, so I'm happy.