1 reviews | Active since Mar 2021
Flight booking
After several times trying to move my flight, cancel flight that I booked 1 month before I had to travel to Cpt on 26th March 2021 the travel agency failed to assist me. I received feedback from one of agents that they will assist me and promised to call me day after my flight was due. Recently I received a mail stating that I will only get back R134.00 and my ticket cost me R1,884.00 that was paid in full. I regret turning to travel agent that could not assist me with my request days before my flight was due. Currently have no feedback as to what will happen to flight I booked and payed for in full. I'm currently still awaiting feedback from Travelstart as my return flight is due on 18 April 2021 which is still about two week or more due only.
Thank you for reaching out to us.
Please note I had sent the below email and have not received a revert from you.
Please advise if you would like to amend or cancel the return flight.
Kind Regards,
Melissa
a minute ago from: *** Dear Phillip, Thank you for reaching out to us. Please note that as discussed we have called the airline and they advised that the outward flight is forfeited and no rebooking option nor cancellation option is offered. We can change the return flight for you before the 18 April as the original departing date. Please note that I have requested the trail of requests to cancel the flight from the booking as the last communication on 25 March advised us via Whats App to leave the booking as is and due to this we did not remove the flight from the booking. I wish you and your partner everything of the best and will pray for her recovery. Kind Regards, Melissa Eksteen
Thank you for reaching out to us.
Please note I had sent the below email and have not received a revert from you.
Please advise if you would like to amend or cancel the return flight.
Kind Regards,
Melissa
a minute ago from: *** Dear Phillip, Thank you for reaching out to us. Please note that as discussed we have called the airline and they advised that the outward flight is forfeited and no rebooking option nor cancellation option is offered. We can change the return flight for you before the 18 April as the original departing date. Please note that I have requested the trail of requests to cancel the flight from the booking as the last communication on 25 March advised us via Whats App to leave the booking as is and due to this we did not remove the flight from the booking. I wish you and your partner everything of the best and will pray for her recovery. Kind Regards, Melissa Eksteen