ES
Evan S
1 reviews | Active since Mar 2015
03 Mar 2015, 15:10
Flexiticket claim
I purchased 2 flexitickets to South America. This should allow one free flight change.<br> When I required a flight change, I contacted Travelstart I was told to connect SAA directly - which I did.<br> When I attempted to claim the refund from Travelstart I have had a variety of excuses, including that they did not receive my invoice. I have emailed the invoices at least 5 times.<br> They now simply do not respond to my emails.
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Travelstart's replyOfficial
04 Mar 2015, 08:36Hello EGS,
Thank you for taking the time to share your experience on this forum and also for allowing me the opportunity to speak to you telephonically.
We are so sorry for the breakdown in communication with regards to the requested documents. However, I am so happy to learn that there was definitely a technical glitch somewhere and we have now managed to get everything sorted for you. I can assure you that it is not our intention to make you feel like you were being ignored and once again would like to apologize for that.
I am happy to advise that all documents have been received and we will proceed to assist you as discussed.
Thank you once for all your help and understanding in this matter. I appreciate you taking my call and affording the opportunity to explain what transpired in this regard.
Thank you for taking the time to share your experience on this forum and also for allowing me the opportunity to speak to you telephonically.
We are so sorry for the breakdown in communication with regards to the requested documents. However, I am so happy to learn that there was definitely a technical glitch somewhere and we have now managed to get everything sorted for you. I can assure you that it is not our intention to make you feel like you were being ignored and once again would like to apologize for that.
I am happy to advise that all documents have been received and we will proceed to assist you as discussed.
Thank you once for all your help and understanding in this matter. I appreciate you taking my call and affording the opportunity to explain what transpired in this regard.
Travelstart's reply04 Mar 2015, 08:36
Official
Hello EGS,
Thank you for taking the time to share your experience on this forum and also for allowing me the opportunity to speak to you telephonically.
We are so sorry for the breakdown in communication with regards to the requested documents. However, I am so happy to learn that there was definitely a technical glitch somewhere and we have now managed to get everything sorted for you. I can assure you that it is not our intention to make you feel like you were being ignored and once again would like to apologize for that.
I am happy to advise that all documents have been received and we will proceed to assist you as discussed.
Thank you once for all your help and understanding in this matter. I appreciate you taking my call and affording the opportunity to explain what transpired in this regard.
Thank you for taking the time to share your experience on this forum and also for allowing me the opportunity to speak to you telephonically.
We are so sorry for the breakdown in communication with regards to the requested documents. However, I am so happy to learn that there was definitely a technical glitch somewhere and we have now managed to get everything sorted for you. I can assure you that it is not our intention to make you feel like you were being ignored and once again would like to apologize for that.
I am happy to advise that all documents have been received and we will proceed to assist you as discussed.
Thank you once for all your help and understanding in this matter. I appreciate you taking my call and affording the opportunity to explain what transpired in this regard.