JL
Jeremy L
1 reviews | Active since Mar 2009
26 Apr 2022, 08:31
Flexible fare impossible to utilise
I paid for flexible flights for our team and yet when I tried to change them it was impossible. Messages are not addressed and call times were well over 30 minutes which is impossible to do from Kenya.
Helpful (0)
Replies (2)0
Replies (2)
Travelstart's replyOfficial
26 Apr 2022, 13:24Hi Jeremy,
Thank you for taking my call.
I am very sorry that we had not attended to your request to amend the booking sooner. I have checked the booking and can see the flexi ticket purchase as a gesture of goodwill we will gladly assist as discussed and I will put the relevant team in contact with you to set up the account.
Wishing you a wonderful day further.
Kind Regards,
Melissa
Thank you for taking my call.
I am very sorry that we had not attended to your request to amend the booking sooner. I have checked the booking and can see the flexi ticket purchase as a gesture of goodwill we will gladly assist as discussed and I will put the relevant team in contact with you to set up the account.
Wishing you a wonderful day further.
Kind Regards,
Melissa
Travelstart's reply26 Apr 2022, 13:24
Official
Hi Jeremy,
Thank you for taking my call.
I am very sorry that we had not attended to your request to amend the booking sooner. I have checked the booking and can see the flexi ticket purchase as a gesture of goodwill we will gladly assist as discussed and I will put the relevant team in contact with you to set up the account.
Wishing you a wonderful day further.
Kind Regards,
Melissa
Thank you for taking my call.
I am very sorry that we had not attended to your request to amend the booking sooner. I have checked the booking and can see the flexi ticket purchase as a gesture of goodwill we will gladly assist as discussed and I will put the relevant team in contact with you to set up the account.
Wishing you a wonderful day further.
Kind Regards,
Melissa
JL
Jeremy L's updateReviewer Update
26 Apr 2022, 14:00Melissa Thank you for the feedback and the call and look forward to the refund. I hope you can get your level of service back to pre-Covid levels
JL
Jeremy L's update26 Apr 2022, 14:00
Reviewer Update
Melissa Thank you for the feedback and the call and look forward to the refund. I hope you can get your level of service back to pre-Covid levels