First and definitely my last experience with Travelstart.

I booked a return ticket to and from Vietnam at the beginning of February, with my return flight scheduled for the end of the month. When the war broke out, I fully understand that it was neither the airline’s nor the agent’s fault however, what is unacceptable is how the situation was handled.

Travelstart did absolutely nothing to assist me during this time. Instead of offering support or alternative options, they waited until the day before my return flight to cancel my ticket, leaving me completely stranded in a foreign country.

As a 21-year-old alone in another country, this was incredibly stressful and overwhelming. I was forced to book a last-minute flight home at more than double the original cost, with no guidance or assistance from Travelstart when I needed it most.

Since then, I have been trying for 3 weeks to get a refund for the flight I never even took, as it was cancelled on such short notice. Despite multiple follow-ups, I have only received generic responses with no real progress or accountability.

This experience has been frustrating, stressful, and honestly unacceptable. Customers rely on companies like Travelstart for support in difficult situations and in my case, I was completely let down.

I am still waiting for my refund and proper assistance.